Customer Success Product Specialist

About Us

Proofpoint is a global leader in human‑ and agent‑centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools, helping organizations of all sizes defend against threats, prevent data loss, and build resilience.

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values.

• Bold in how we dream and innovate
• Responsive to feedback, challenges, and opportunities
• Accountable for results and best‑in‑class outcomes
• Visionary in future‑focused problem‑solving
• Exceptional in execution and impact

Proofpoint is looking for a self‑starting, responsible, action‑oriented, and highly motivated customer‑success manager to join our growing field services team. The mission is to ensure customers realize the full value of the products and services they have purchased, ultimately maximizing renewals.

• Drive high levels of customer success through post‑sale engagements and maintain ownership of customer outcomes.
• Act as an advocate for customers within Product Management, Engineering, and internal teams to improve the product and ensure successful deployments.
• Provide ongoing and proactive vision and guidance on data security initiatives to assigned customers.
• Advise onboarding customers on how to best utilize Proofpoint resources, support options, training, and other services.
• Meet regularly with customers to review product adoption, health, issues, releases, and other initiatives.
• Develop a deep understanding of customers’ business and security needs by industry, and offer proactive recommendations that support their priorities.
• Collaborate with functional groups—Product Management, Sales, Marketing, Engineering, Support, and Professional Services—to address churn causes and improve satisfaction.

• 3+ years of industry experience in professional services, sales engineering, senior support engineering, or similar customer‑facing roles.
• Understanding of customer‑success principles and the ability to advocate on behalf of customers internally.
• Strong communication skills and the ability to articulate customer business requirements to senior stakeholders.
• Working knowledge of email security, networking concepts, and common technical architecture.
• Experience with cloud technologies, web services, operating systems, and typical SaaS architecture.
• Ability to work effectively both independently and in a team environment.
• Excellent communication skills, phone manner, and presence at all customer levels.
• Project and/or program‑management skills with high attention to detail.
• Creative, strategic, and tactical thinking capabilities.
• Adaptability to change and resilience in challenging situations.
• 4‑year college degree in a business or technical field (or equivalent.

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Recognition for your contributions
• Global collaboration and networking opportunities

Our culture is rooted in values that inspire belonging, empower purpose, and drive success every day for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to