IT Support Technician Job Oklahoma City area,Oklahoma USA,IT/Tech

IT Support Technician

We are seeking a self-motivated and service-oriented IT Service Desk Support Specialist to join our team in Oklahoma City. This role is ideal for someone who enjoys working independently with minimal supervision, building relationships with end users, and taking ownership of support needs across various locations.

You'll provide in-person and remote technical support across company sites, with up to 50% travel using a company vehicle. This position requires strong technical aptitude, a proactive mindset, and a willingness to jump into projects and cross-train in other areas of IT when ticket volume is low.

Key Responsibilities:

Deliver responsive Tier 1–2 support for hardware, software, networking, and peripherals
Serve as a primary contact for technical issues via ticketing system, email, and phone
Travel to off-site company locations using a company-provided vehicle to resolve technical issues
Assist with onboarding of new employees, hardware setups, and user access provisioning
Contribute to internal IT projects, process improvements, and system rollouts when available
Document technical solutions and maintain accurate service records
Build and maintain positive working relationships with employees across departments
Work hands-on in a fast-paced, team-oriented environment with a high level of initiative

Qualifications:

2+ years of experience in IT service desk or field support
Proficiency in Windows OS, Microsoft 365, basic networking, and Active Directory
Experience using remote desktop tools and IT ticketing systems
Valid driver's license (for company vehicle use)
Excellent communication skills and a customer-focused attitude
Strong organizational and time-management skills
IT certifications (CompTIA A+, Network+, etc.) a plus
High school diploma or equivalent required; associate degree preferred