Computer Support Technician

Position: Computer Support Technician I
## Computer Support Technician IApplylocations:
Oklahoma County time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 2, 2026 (6 days left to apply) job requisition :
JR61847
** Job Posting Title
** Computer Support Technician I
** Agency
* * 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV
** Supervisory Organization
** IS-CS
** Job Posting End Date
** Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note:

Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
** Estimated Appointment End Date (Continuous if Blank)
** July 24, 2026
** Full/Part-Time
** Full time
** Job Type
** Regular
* * Compensation
* *** Job Description
** As a Computer Support Technician I with OMES you will enjoy:
• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.  Job Details
• Full-time 40-hour work weeks.
• Support’s:
The Department of Public Safety
• Salary up to: $57,000  
** Department:
** IS Workplace Services (Assigned to Department of Public Safety)   
** Position Summary
** The Computer Support Technician I is responsible for providing frontline technical support, device deployment, and endpoint services within the assigned Department of Public Safety Support environment. This role focuses on fundamental troubleshooting, workstation imaging, and high-quality customer service across Windows, macOS, iOS, and Android platforms.
As a frontline resource, this position works under the guidance of the Team Lead and Project Manager to support daily workstation operations, execute routine device provisioning, and ensure rapid, accurate incident resolution for agency end users.

** Position Responsibilities*
* ** Frontline Technical Support & Escalation Pathways*
* * Configure, deploy, maintain, and troubleshoot Windows and macOS workstations, laptops, and peripheral devices.
* Support iOS and Android mobile devices within the enterprise environment, ensuring basic connectivity and policy compliance.
* Utilize remote support tools effectively to assist users across localized and geographically distributed agency locations.
* Document and escalate advanced or complex technical issues to higher support tiers (Tier II/III) when appropriate.  
** Endpoint Operations & Tactical Focus Areas**
* ** OMES Support Service & User Assistance:
** Deliver responsive, high-touch frontline user assistance and troubleshooting to maintain established service delivery standards.
* ** Asset Tracking & Inventory:
** Support enterprise asset tracking workflows via Service Now, ensuring accurate tracking of hardware deployments, replacements, and returns.
* ** Hardware Refresh Deployment:
** Perform workstation imaging, device provisioning, software installation, and physical setup activities during large-scale laptop and workstation refreshes.
* ** Network & Security Compliance:
** Troubleshoot routine hardware, software, printer, VPN, and network connectivity issues to ensure endpoints maintain enterprise compliance standards.
* ** Onboarding & Offboarding Support:
** Execute technical onboarding and offboarding tasks, including hardware delivery, setting up basic workstations, and verifying initial system access.
* ** Application Deployment & Testing:
** Assist with the baseline installation, standard configuration, and routine troubleshooting of core agency-specific applications.  
** Service Management & Coordination*
* * Utilize Service Now for daily incident management, service requests, accurate asset tracking, and comprehensive ticket documentation.
* Adhere strictly to established service level agreements (SLAs) and customer service metrics.
* Maintain clear, thorough, and precise ticket resolution details for all assigned support activities.
* Participate in scheduled on-call support rotations and after-hours activities to support agency operations as required.  
** Education and Experience*
* ** Minimum Qualifications (one of the following):*
* * A Bachelor’s degree and one (1) or more…