IT Engineer, IT Support, Systems Administrator

Position Overview

The purpose of this position is to provide technical support to staff on all company supported applications, troubleshoot computer hardware and software problems, answer support requests and elevate to appropriate IT resources when necessary. This position requires working independently with minimal supervision from the Director of IT.

• Site Management:
  Oversee daily IT operations across multiple hospital/clinic locations within the assigned market.
• Infrastructure Uptime:
  Ensure continuous availability of network equipment, medical devices, desktop systems, printers, scanners, along with software updates (OS, applications, antivirus/spyware), as well as hardware refresh cycles and other endpoint technologies for all facilities within the assigned market.
• Incident Response:
  Lead rapid response to IT incidents affecting clinical operations, including after‑hours and weekend support as needed.
• Documentation:
  Log and track calls using an enterprise ticketing system while maintaining historical records and related problem documentation, as well as asset management for all sites within the market.
• User Support & Onboarding:
  Manage onboarding processes, including account provisioning, access control, training documentation, and orientation for new staff.
• Collaboration:
  
  Work closely with clinical, administrative, and technical teams to align IT services with patient care needs while providing a high level of service and customer satisfaction to the end user.
• Availability:
  Must be prepared to support a 24/7 operational environment, including participation in an on‑call rotation. This role requires up to 40% travel to provide hands‑on support and maintain strong relationships with local stakeholders.

• Maintain confidentiality and security standards and policies for the organization
• Attend staff meetings or other company-sponsored or mandated meetings as required
• Ability to work off‑hours and on call when required

• Proven ability to manage multiple sites and prioritize in a fast‑paced, mission‑critical environment.
• Associate's degree in computer information systems, computer science, or equivalent technical work experience or certifications.
• 3+ years of experience (2 years in a healthcare or hospital setting) in application, technical support, desktop, helpdesk, or systems administration.
• Strong knowledge of networking, desktop support (troubleshooting, imaging, etc.), and medical device integration.
• Strong knowledge of desktop applications such as Microsoft Office (Excel, Word and PowerPoint), Visio, and Project preferred.
• Experience supporting Windows‑based users in a Microsoft Active Directory Domain environment required.
• Must be able to work independently with little or no direction. Proven ability to work closely with all levels of management, staff, vendors and consultants.
• Valid driver's license and ability to travel frequently.

• Bachelor’s degree in information technology, healthcare informatics, or related field (or equivalent experience) preferred.
• Excellent communication, leadership, and problem‑solving skills.

• Experience with EMR/EHR systems (e.g., Epic, Cerner), healthcare billing revenue cycle system or similar products preferred.
• Familiarity with HIPAA compliance and healthcare IT standards.