Dispatcher, IT​/Tech

Dispatcher

Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let's talk about how you can join us in our mission and build your future with us!

Ever feel like your brain is 50% logistics, 50% puzzle master? That's basically the life of a great dispatcher. They connect all the moving pieces—techs, routes, timing, urgency—and somehow make it all flow. It takes sharp analytical thinking, quick decision-making, and the ability to pivot when things inevitably change (because they frequently do). This role is ideal for someone who can keep people moving in the right direction by solving complex logistical problems in real time.

You'll oversee all scheduling and dispatch-related activities for a team of technicians within a specific geography. You'll implement operational best practices and Standard Operating Procedures relating to appointment creation and service call scheduling. Additionally, you'll be expected to work directly with customers to determine acceptable schedules for outstanding work and assign technicians appropriately according to their skills and territory.

• Ensure that Technicians are provided a full day of scheduled work according to their working hours.
• Leverage routing optimization tools provided to drive Technician productivity and reduce drive time between appointments.
• Communicate timely with customers regarding scheduling and rescheduling of appointments.
• Minimize missed appointments through load balancing and real time oversight of job completion throughout the day.
• Maximize Technician productivity by assigning additional work in real time as Technicians run ahead of schedule or additional capacity presents itself.
• Follow scheduled work through to completion including technician clock events and required paperwork.

• Continuously identify areas to reduce or eliminate rework.
• Actively participate in the process of standardizing and improving procedures and the use of existing and new toolsets as they are introduced.
• Adherence to the Marmic Standard Operating Procedures regarding the creation, scheduling, and dispatching of Service work.

• Review KPI's throughout the monthly cycle and adjust personal activities to meet predetermined performance towards targets.
• Identify and report opportunities for improvements regarding Technician Productivity or Job Completions per Day.

• High school diploma or GED
• 2+ years of experience in scheduling, routing, customer service or similar operations role.
• Excellent customer service skills to connect with customers and service technicians over the phone.
• Strong communication skills with demonstrated success working across teams in a matrixed organization.
• Ability to manage multiple commitments and time-sensitive priorities in a fast-paced environment.
• Sound judgment and exceptional problem-solving skills.
• Process-oriented mindset with a focus on continuous improvement.
• Able to work onsite. This is not a remote or hybrid role.

• Associates Degree Preferred.
• Experience with Fire Industry technologies and/or regulations.
• Experience working with commercial clients of varying levels.
• Experience working in a standardized operation with a focus on scalability and redundancy.

At Marmic Fire and Safety, we offer more than just competitive pay. As a full-time employee, you'll enjoy a range of great benefits, including the below. Join us and enjoy a rewarding career with excellent perks!

• Employee Ownership Program
• Company-paid training programs and on-the-job training.
• Tele-health services if healthcare coverage is elected
• 401K plan with up to a 4% company match
• Medical, Dental and Vision Insurance effective the first of the month following your start date
• Accrual of up to 13 days of Paid Time Off (PTO)…