Client Services Technician

Client Services Technician

The Client Services Technician assists district employees with technical support of desktop computers, applications, and related technology. Support includes troubleshooting and standard installation and break/fix of primarily Windows based hardware and software and related peripherals as well as iOS and Chromebook device setup and installation within established guidelines. Position will also staff Helpdesk phones as second level support on occasions.

Great Teaching & Learning (Instructional Infrastructure):
Supports reliable classroom and staff technology for teaching and learning Assists with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software Troubleshoots and installs hardware and software on computers and devices including, but not limited to, desktops, laptops, mobile devices, printers, and related peripherals Ensures desktop computers interconnect seamlessly with diverse systems including validation systems, file servers, and email systems Provides technical support for Windows, iOS, and Chromebook devices to ensure minimal disruption to teaching and learning Assists with device deployment, setup, and configuration for staff and student technology initiatives Supports classroom technology including peripherals, presentation equipment, and instructional devices Configures user devices according to district standards and security guidelines Monitors and addresses recurring technical issues impacting classroom instruction and escalates systemic concerns Great People (Talent Management):
Supports staff through technical assistance and responsive service Provides customer-focused technical assistance to district staff in person, remotely, and via phone support Assists users with basic technology training and guidance to improve effective use of district technology Escalates complex technical issues to senior technicians or engineering teams as appropriate Maintains a professional and service-oriented approach when supporting district employees Great Culture (System Leaders):
Supports collaboration and service-focused culture Works with vendor support contacts to resolve technical problems with desktop computing equipment and software, including ordering warranty repair parts Delivers responsive, professional customer service to school sites and district departments Communicates technical issues, resolutions, and updates clearly to end users Collaborates with IT team members to ensure consistent service delivery across the district Travels to district sites to provide on-site technical support as needed Must have a valid driver's license to drive district-owned vehicles to different sites to perform duties Great Systems (Support & Accountability):
Supports operational reliability and consistent service delivery Documents service requests, troubleshooting steps, and resolutions in the district ticketing system Supports Help Desk phone coverage as second-level support when needed Maintains inventory accountability for assigned equipment and replacement parts Follows established IT service management processes and district technology standards Assists with device lifecycle processes including deployment, refresh, and surplus Perform other duties as assigned in support of district goals and accountability structures.

High School Diploma or GED One (1) year of experience providing technical support in a help desk, client services, or desktop support environment Experience supporting Windows-based desktop and laptop operating systems in an enterprise environment Experience supporting iOS devices (iPad, iPhone) and Mobile Device Management (MDM) solutions Experience supporting Chromebook devices from multiple manufacturers Experience troubleshooting hardware issues and replacing components on desktop and laptop computers Experience installing, configuring, and updating software, patches, and operating systems on desktops and laptops Experience troubleshooting basic network connectivity, software, and printing issues Experience supporting peripherals including printers, monitors, docking stations, and classroom technology devices Basic knowledge of Active Directory, user account management, and device configuration preferred Ability to follow established technical procedures and documentation Strong problem-solving and troubleshooting skills Strong customer service skills and ability to support users with varying levels of technical knowledge Ability to communicate technical information clearly both verbally and in writing Ability to work independently and collaboratively in a team environment Ability to travel between district sites as needed Valid driver's license and ability to operate district vehicles preferred Ability to lift and move technology equipment as needed

Associate's degree in…