Learning & Development Knowledge Manager

Learning & Development Knowledge Manager

Salary – $89,220

WHY YOU'LL LOVE IT HERE!

TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!

There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and venders.
• A Longevity Bonus for years of service.

JOB SUMMARY

The Learning & Development (L&D) division supports the Oklahoma Tax Commission's mission by equipping employees with the knowledge, skills and resources needed to perform their job with confidence. The Learning and Development Knowledge Manager leads the design, governance, and expansion of the agency's knowledge ecosystem, including knowledge architecture, taxonomy, and governance practices that ensure information is accurate, accessible, findable, and adaptable to evolving technologies.

Working closely with stakeholders and front-line employees, this role connects learning, operations, and technology to build a scalable knowledge environment that improves performance, reduces duplication, and supports continuous growth across the agency.

DUTIES AND RESPONSIBILITIES

• Owns and leads the agency's knowledge management strategy and architecture, designing how knowledge is captured, structured, and surfaced across available platforms using scalable information architecture, taxonomy, metadata, and content models that support both intuitive navigation and AI-assisted retrieval.
• Establishes and evolves knowledge governance and standards, including content lifecycle, ownership, source-of-truth rules, metadata requirements, and approval workflows, in collaboration with content owners and sponsors, ensuring knowledge assets are accurate, compliant, accessible, and aligned with federal, state, and agency policies.
• Designs and continuously enhances the agency's knowledge ecosystem, including knowledge layers, platform strategy, and reusable templates (SOPs, job aids, knowledge articles), enabling consistent, high-quality content that is optimized for search, reuse, and future technology integration.
• Builds and maintains processes for capturing data, including search analytics, content usage data, and user behavior metrics, and uses that information to drive continuous improvement of search performance, taxonomy, tagging, navigation, and content promotion strategies to improve findability and user experience.
• Seeks out and acts on end-user and stakeholder input through feedback loops, needs assessments, and direct engagement with front-line employees, ensuring knowledge solutions reflect end-user workflows and agency priorities.
• Partners with division leadership, subject matter experts Subject Matter Experts (SMEs), and stakeholders to drive adoption and expansion, providing feedback and data-driven recommendations, leading change management efforts, supporting migration from legacy tools, and identifying opportunities to grow and strengthen centralized knowledge across the agency.
• Ensures content quality and lifecycle management, collaborating with content owners to maintain accurate, relevant, and consistent knowledge assets aligned with established standards and governance practices.
• Builds and scales knowledge management capability across the organization, training and supporting distributed content authors and establishing sustainable ownership models for long-term success.
• Contributes to a strong teamwork environment within L&D by facilitating open communication and delivering constructive feedback on project workflows, change management, content governance, and knowledge ecosystem standards.
• Partners with L&D team members to align learning design with the knowledge ecosystem, ensuring training, performance support, and knowledge resources work as connected components rather than standalone deliverables.
• Collaborates cross-functionally to connect knowledge, learning, and technology, partnering with Communications, Innovation, and other divisions to align knowledge systems with learning strategies, content reuse models, and platform configuration compatible with agency systems and technology initiatives.
• Leads knowledge management programs and…