Helpdesk Support Lead

Compensation

$30 - $35/hour, depending on experience

Inceed has partnered with a great company to help find a skilled Helpdesk Support Lead to join their team!

Join a stable and innovative organization in Oklahoma City as a Helpdesk Support Lead. This long-term contract position offers a fantastic opportunity to lead a team, manage technical support operations, and work with cutting-edge technology. With a strong pipeline of projects and a fast-paced environment, this role is perfect for someone looking to grow their career in IT leadership.

• Supervise and mentor Desktop Support Technicians daily.
• Monitor and prioritize support tickets for timely resolution.
• Act as primary escalation point for complex technical issues.
• Ensure compliance with SLAs and company policies.
• Evaluate team productivity and provide performance metrics.
• Coordinate system upgrades and desktop support operations.
• Facilitate regular team meetings for performance review.
• Collaborate with IT management for process improvements.
• Maintain and enhance service desk knowledge base.

• Strong verbal and written communication skills.
• Advanced technical problem-solving skills.
• Proficiency with Microsoft Office and workflow creation.
• Knowledge of desktop hardware and troubleshooting.
• Experience with Jira/Confluence or similar platforms.
• Minimum 5 years of Desktop Support experience.
• At least 2 years in a leadership role.

• Experience with ticketing system improvements.
• Familiarity with training initiatives and customer survey programs.
• Ability to maintain cross-department relationships.
• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.