Analyst Sr Lead, Implementation

Senior Implementations Analyst

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know:
Are you FIS?

As a Senior Implementations Analyst, you'll guide customers and partners through smooth, effective implementations of our financial technology products. Acting as the primary liaison between our company and its clients, you'll ensure seamless integration and proper adoption of best practices. In addition, you'll collaborate with internal teams to advocate for customer needs, clarify requirements, and coordinate the resources necessary to address any concerns that arise.

• Experience:
  
  At least one year in a similar role, ideally within the financial services or banking sector.
• Software Implementation Track Record:
  Proven experience managing software implementations from inception to completion, with a focus on adhering to detailed project plans.
• Training Proficiency:
  Previous experience advising and training customers on the optimal use of software solutions and industry best practices.
• Exceptional Multi-tasking:
  Proven ability to stay organized and maintain extreme attention to detail while overseeing a large volume of software projects simultaneously.
• Technical Communication:
  Ability to quickly grasp new technologies and communicate complex concepts to non-technical audiences, answering feature-related questions with clarity.
• Collaboration:
  
  Proven aptitude for working seamlessly with both internal and external teams to reach shared goals.
• Adaptability:
  Comfortable working in a dynamic startup environment, adapting to changing priorities and tight deadlines.

• High-Volume Migration Management:
  Lead 15–25 customer migration projects end-to-end by setting clear timelines, deliverables, and budgets while proactively managing risks.
• Detailed Project Planning:
  Develop and maintain granular project plans for every migration, ensuring each milestone—from data extraction to final SaaS go-live—is tracked with precision.
• Customer Training &
  
  Education:
  
  Conduct detailed training and consultation sessions to guide customers through configuring our SaaS offerings, sharing best practices to ensure a seamless experience.
• Rapid Product Mastery:
  Maintain a comprehensive understanding of our products and enhancements to proactively educate customers on new features and functionalities.
• Technical Roadblock Removal:
  Interface with internal technical teams to facilitate smooth integration and troubleshoot issues within the overall project timeline.
• Problem Resolution:
  Serve as the primary point of contact for customers, swiftly addressing any issues or concerns to maintain high levels of satisfaction and success.

• A voice in the future of fintech.
• Continuous learning and development.
• Collaborative work environment.
• Opportunities to give back.
• Competitive salary and benefits.