Customer Success Architect, NEUR

Remote, Ireland;
Remote, Netherlands;
Remote, United Kingdom

Git Lab is the intelligent orchestration platform for Dev Sec Ops . Git Lab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100
* trust Git Lab to ship better, more secure software faster.

* Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on Git Lab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of Git Lab.

The Customer Success Architect (CSA) team focuses on the themes of align, enable, and expand. The CSA is a highly strategic position designed to provide unparalleled value to our customers by aligning our platform with their unique business objectives and driving long‑term success. The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers.

Our CSAs serve as trusted advisors, leveraging their deep understanding of Dev Sec Ops  best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes. Additionally, our team serves as liaisons between the customer and the Git Lab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others.

• Partner with customers to convert pre‑sales plans and desired business outcomes into actionable objectives
• Know the Git Lab platform, our common best practices, and use cases to guide the customer
• Understand the customer journey and guide them on future adoption
• Act as the Git Lab liaison for questions, issues, or escalations, working with Git Lab Support, Product Management, or other teams
• Own a book of assigned customers, focusing on adoption, retention, growth, and overall satisfaction
• Remain knowledgeable and up-to-date on Git Lab releases
• Provide immediate onboarding activities
• Build Customer Success Plans with critical goals and key performance indicators, helping customers achieve them
• Program‑manage account escalations and provide insights on new features relevant to customers
• Support identifying and recommending training opportunities

• Understanding of Git and typical branching strategies
• Knowledge of the software development lifecycle and pipeline
• Understanding of continuous integration, continuous deployment, and Dev Sec Ops
• Experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
• Experience partnering with customers to define and achieve business outcomes
• Familiarity working with customers of relevant sizes
• Exceptional verbal, written, organizational, presentation, and communication skills
• Detail‑oriented, analytical, and strong team player who can also be a self‑starter
• Project management experience and skills
• Strong technical, analytic, and problem‑solving skills
• Alignment with our values and willingness to work in accordance with them
• Ability to travel if needed and comply with the company’s travel policy
• Demonstrated progressive experience in a related function with direct customer advocacy and engagement in post‑sales or professional services

The Customer Success Architect (CSA) team focuses on hands‑on technical enablement, adoption, utilization and maturity while maintaining strong customer relationships and business alignment.

Git Lab hires new team members in countries around the world. All of our roles are remote, though some roles may carry specific location‑based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after you start the recruiting process.

Git Lab is proud to be an equal‑opportunity workplace and an affirmative action employer. Git Lab’s recruitment, employment, career development, and advancement practices are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, family medical history, discharge status from the military, protected veteran status, or any other basis protected by law.

Git Lab will not tolerate discrimination or harassment based on any of these characteristics. See also Git Lab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.