Oracle Utilities CSS Upgrade Business Validation Triage Lead

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You Are:

A CC&B and CCS domain expert who specializes in business validation - the complex, multi-dimensional testing effort that confirms a CCS upgrade doesn't just work technically but accurately reproduces business outcomes across GL, collections, field activities, letters, and ToDos. You run triage like a program, not a task list. You are methodical, data-driven, and an expert communicator who can synthesize domain-level variance trends into leadership-ready insights.

You know how to work across diverse work streams and keep a high-volume triage cadence on track.

The Work:

+ Lead Tier 1 and Tier 2 business validation variance analysis across GL, Collections & Credit (C&C), Field Activities, Letters, and ToDos between CC&B and CCS upgrade environments.

+ Own the daily business validation triage cadence - reviewing BV metric outputs, categorizing variances, assigning root cause, and driving defect resolution across domain work streams.

+ Create structured defect records with root cause analysis, domain-level impact assessment, and remediation recommendations for functional and technical teams.

+ Use SQL and Azure-based data tools (Blob Storage, ADF, Azure SQL) to investigate variance root cause at the data layer across GL transactions, batch processing, and ToDo management.

+ Analyze business validation patterns and trends by domain (GL, C&C, Field Activities, Letters, ToDos) to surface systemic configuration or logic gaps.

+ Present domain-level trend analysis, defect aging summaries, and open risk items to program leadership on a regular basis.

+ Collaborate with functional workstream leads, batch SMEs, and integration teams to resolve complex cross-domain business validation issues.

+ Maintain triage process documentation, defect categorization standards, and domain-level BV dashboards using Power BI and JIRA.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here's What You Need:

+ Minimum 7 years of hands-on functional experience with Oracle CC&B and/or Oracle Utilities CCS / C2M, spanning multiple functional domains (billing, GL, field activities, collections).

+ Minimum 5 years of experience using SQL and data query tools to investigate Oracle Utilities data issues, GL transactions, and batch processing results.

+ Minimum 3 years of experience in a business validation, triage lead, or test lead role on an Oracle Utilities implementation or upgrade program.

+ Minimum 2 years of experience with Azure data services (Blob Storage, ADF, or Azure SQL) in the context of utility data pipelines or testing environments.

+ Minimum 2 years of experience with JIRA defect tracking and Power BI reporting in a project delivery context.

+ Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6 years' work experience.

Bonus Points If:

+ Prior experience on a CC&B-to-CCS migration or upgrade project with business validation or parallel testing responsibilities.

+ Oracle Utilities CC&B or CCS certification.

+

Experience with batch processing validation, ToDo management workflows, or GL reconciliation in Oracle Utilities.

+ Familiarity with letter template configuration and collections process design in CC&B or CCS.

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