Client Services Technical Supervisor

Date Posted: 3/27/2026

Location:

OKCPS Central Office

This position has been classified as Safety Sensitive in accordance with the Oklahoma Medical Marijuana and Patient Protection Act and/or the Department of Transportation (Use the "Apply for this Job" box below). and Board Policy G-37-R3 Medical Marijuana & Safety Sensitive Positions Regulation. All candidates selected for hire or transferred into a Safety Sensitive position must undergo and pass a pre-employment drug screen before being hired or transferred.

Employees holding safety-sensitive positions may be subject to disciplinary action, up to and including termination of employment, if they test positive for marijuanacomponents or metabolites, even if they possess a medical marijuana license.

The Client Services Technical Supervisor provides daily operational leadership, coordination, and support for the IT Client Services team, including field technicians, bench technicians, and help desk staff. This role emphasizes people leadership, workflow coordination, customer service excellence, and consistent service delivery rather than advanced technical engineering responsibilities.

The Supervisor ensures reliable, responsive technical support aligned with district priorities, allowing the Director of Client Services to focus on long-term strategy, innovation, and cross-department initiatives. The position serves as a key liaison between Client Services, engineering teams, and school sites to support effective instructional infrastructure and high-quality user experiences across the district.

• Ensures reliable classroom and staff technology support to minimize disruption to teaching and learning.
• Coordinates Client Services readiness for device deployments, system rollouts, and instructional technology initiatives.
• Collaborates with Network Services, engineers, and instructional teams to ensure support processes align with classroom needs.
• Supports equitable and consistent technology service delivery across all campuses and departments.
• Helps translate instructional priorities into operational support workflows for field and help desk staff.
• Monitors trends in classroom technology issues and escalates systemic barriers impacting instructional time.

• Provides direct supervision, coaching, and mentorship for Client Services technical staff.
• Conducts regular one-on-one meetings, performance feedback, and professional growth planning.
• Supports onboarding and training coordination to ensure staff readiness and consistent service practices.
• Fosters a positive, inclusive team environment focused on accountability, collaboration, and customer service excellence.
• Aligns staff assignments and schedules to meet service needs while supporting employee development.
• Helps identify future leaders within the team and supports succession planning efforts.
• Serves as the operational face of IT Client Services, modeling professionalism, responsiveness, and a service-first mindset.
• Builds strong relationships with school leaders, staff, and district stakeholders to promote trust in IT support services.
• Acts as a liaison between Client Services and other IT teams to ensure coordinated service delivery.
• Leads weekly operational meetings, communicates priorities clearly, and promotes shared accountability within the team.
• Represents Client Services in cross-functional meetings, projects, and district initiatives as assigned.
• Supports communication with campuses and departments regarding service updates, outages, or operational changes.
• Reinforces a culture of continuous improvement, collaboration, and respectful communication.

• Oversees daily service operations, including ticket queue health, workflow coordination, dispatching, and service prioritization.
• Monitors service metrics, including response time, resolution trends, backlog, and customer satisfaction indicators.
• Serves as first-line escalation authority during high-impact service disruptions affecting campuses or district operations.
• Ensures consistent adherence to established processes,…