Vice President - VP - Clinical Delivery

Vice President - VP - Clinical Delivery Applications

Department
: IT Care Delivery Applications

As Vice President of Applications, you will lead a team that supports the suite of patient care applications. You will oversee the clinical and revenue cycle applications and modules deployed within the organization, providing leadership around development, implementation, optimization, and maintenance of Epic suite applications as well as Pharmacy, Lab, Enterprise Imaging and other assigned applications. You will ensure timely, accurate, creative, and cost‑effective delivery of the applications to support the mission, goals, and operations of the organization.

You will also manage projects related to the EHR systems, including embedded and bolt‑on AI functionality, and develop and maintain the service delivery strategy for the full suite of healthcare applications.

• Manages the full suite of applications across the continuum of care portfolio, including Epic, Pharmacy, Lab, Enterprise Imaging, and other supporting applications.
• Provides direction to all resources that support Clinical and Revenue Cycle applications.
• Resolving barriers and issues surrounding implementations and ongoing support of EHR and supporting applications.
• Develops team members ensuring they can solve problems, think critically, and deliver services within documented SLAs.
• Interacts closely with the Chief Medical Information Officer (CMIO) to understand physician priorities and support needs.
• Interacts closely with the Chief Nursing Officers to understand nursing priorities and support needs.
• Participates in the IT governance process and decision‑making impacting Clinical and Revenue Cycle application priorities and strategies.
• Oversees execution of approved optimization decisions generated within the governance process.
• Determines application team resource allocation, structure, policies and practices relating to clinical and supporting applications.
• Maintains effective relationships and communications with executives, department heads and other key customers in departmental supported areas.
• Manages all care delivery application vendor relationships in collaboration with vendor management processes.
• Increases efficiencies of the clinical application portfolio.
• Promotes a customer‑service oriented support organization.
• Resolves issues encountered during and post system implementation, working with all levels of personnel both internal and external to the organization.
• Evaluates new technologies/software that may provide opportunities for solutions or new applications necessary to accomplish organizational goals, objectives, and strategies.
• Works closely with HR, Finance, Security, Compliance and Legal groups to ensure policies are upheld and budget commitments are achieved.
• Establishes and promotes clinical applications’ key performance indicators.
• Complies with change management and other processes to ensure efficiency and effectiveness of the applications support operations.
• IT sponsor accountable and responsible for any care delivery application implementations.
• Coordinates with any third‑party contractors brought in to implement or support clinical applications.
• Identifies and supports Artificial Intelligence (AI) implementations for the patient care applications portfolio.

• Performs other duties as assigned.

• Master's Degree required.
• Degree in Information Technology, healthcare administration, clinical field preferred.

• 7 to 10 years progressive leadership experience required.
• 6 or more years application IT experience, including at least 3 or more years in Care Delivery application IT in a large, complex, academic health system in a management, project management, or leadership role required.
• Prior experience managing large Epic / EHR teams (e.g. 100+ people) preferred.

• None required.

• Thorough understanding of operational IT (implementation, maintenance, optimization, resource management, etc.)
• EHR (Electronic Health Record) and…