Technical Support Supervisor: Lead & Elevate Customer Care
Job in
Oklahoma City, Oklahoma County, Oklahoma, 73116, USA
Listed on 2026-07-10
Listing for:
Evolving Solution Services
Part Time
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Dobson Organization seeks a Technical Support Supervisor – Tier 1 to lead the on-site Technical Support team, drive customer facing troubleshooting, and elevate service delivery with a data-driven mindset.
You will mentor Tier 1 technicians, manage escalations to NOC, monitor KPIs like Average Handle Time and SLA, and collaborate with management to mitigate risks and improve efficiency.
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