Network Engineer III

Network Engineer III

Location:

6500 S Mac Arthur Blvd, Oklahoma City, OK
Job Type: Full Time

About Rigil:
Award‑winning, woman‑owned, small business specializing in technology consulting, strategy consulting, and product development. We value teamwork and strive to build strong leaders.

• Network and security‑related certifications (Cisco Certified Network Professional (CCNP), CCNP Routing and Switching)
• Bachelor’s degree in computer science, information systems, or other related discipline.
• Provide advanced knowledge to create engineered drawings, statements of work, and technical manuals to determine requirements for Telecommunications Unit (AMK‑224).
• Direct and participate in all aspects of the FAA Network Engineering/Security framework including, but not limited to, installing, configuring, monitoring routers/switches and other network devices while maintaining secure, redundant, and reliable operation of the MMAC Backbone Network and the MMAC Internet Access Point (IAP).
• Maintain and update documentation of network security, including but not limited to platforms, design, operation and procedure manuals.
• Ensure network team documentation is complete and conforms to requirements before making any hardware/software changes to production network.
• Complete transactions with network management/monitoring tools, Internet filtering/caching, routing protocols, access control lists, and UPS network monitoring with no supervision.
• Ensure backbone network and IAP conform to appropriate FAA/DOT security regulations, policies, and procedures.
• Lead Scaled Agile Frameworks (SAFe)/Agile or traditional Waterfall Program Management work groups related to automation/standardization efforts.
• Subject matter expert in strategic planning committees and task forces organized to integrate the efforts of IT groups into an effective and total enterprise program.
• Project lead and subject matter expert on network enhancement and modernization projects.
• On a daily basis, monitor and resolve advanced/complex tickets established in the Help Desk “Network” queue that are infrastructure related; monitor the Telecommunications (AMK‑224) local work order tracking system (Archibus) queues; instruct and support other FAA personnel implementing Archibus network queue tickets; monitor/administer network monitoring tools to ensure performance and uptime.
• Continuously monitor all Configuration Change Management Processes; perform installation, testing, modification, enhancement, and maintenance of LAN/WAN computer networks.
• Perform network analysis and troubleshooting techniques on Cisco and Juniper LAN/WAN equipment, Windows and Linux systems, and related services.
• Diagnose and resolve problems; implement operating system patches and upgrades; address security rights/issues with firewalls, switches, routers, VPN, etc.; provide weekly status updates on project/tasks and issues.
• When applicable, allow Network Engineer II and lower to shadow in all aspects of the job.

• Bachelor’s degree in computer science, information systems, or other related discipline.
• Seven years of combined documented IT experience: installing, maintaining, or managing equipment such as cameras, circuit and WAN management, MPLS/LTE vendor interfacing, Cisco ISE and DNAC, IoT equipment, NAT/PAT, network tools such as Solar Winds;
  Cisco routers and switches (9300, 9500); network‑connected UPS equipment; TACACS/RADIUS.
• Help troubleshooting and maintain network tools and topology maps.
• Maintain complete details of issues in ticketing systems and receive direct end‑user calls.
• Handle tickets escalated from Tier 1 service desk personnel and ability to escalates to vendor contacts.
• Conduct research, analysis, and correlation across diverse data sets.
• Meet SLA requirements for response, restore, and notification times with proper pending codes.
• Working knowledge of ITIL principles.
• Experience with enterprise‑level ticketing systems such as Service Now or Remedy.
• Understanding of Syslog and SNMP monitoring.
• Network and security‑related certifications (CCNP, CCNP Routing and Switching) or equivalent documented knowledge.
• Ability to interpret information from…