Toll Technology Consultant - Operations​/CCaaS Specialist

What We're Looking For

At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.

This opportunity involves contributing to toll services, including toll technology policy, planning, implementation, analysis, and operational support. You may provide consultation throughout the toll revenue collection system lifecycle, assist with procurement of systems and services, and support high‑level technical tasks. You may also act as a deputy project or program manager for assigned toll projects or programs.

• Lead or support planning activities such as feasibility studies, assessment, concept of operations documents, procurement documents, implementation planning, and business/data analysis to support ongoing toll systems and operations.
• Lead or support technical delivery of tasks and projects, including development of technical deliverables and presentations.
• Provide project reporting and effort estimates commensurate with the level of involvement.
• Support marketing activities as a supporting role for pursuit material preparation.
• Communicate directly with clients regularly in task management or advisory roles.
• Provide quality control for areas of demonstrated expertise.
• Collaborate with cross‑functional leads, project managers, stakeholders, and subject matter experts.
• Lead or support toll technology projects and support other senior consultants at multiple points in the toll technology consulting life cycle.
• Lead or support toll system implementation, including oversight of design, testing, installation, and operations.
• Act as a technical lead on medium to large tasks, and occasionally on small to medium project technical lead roles.
• Perform other duties as assigned.

• Bachelor's degree in Engineering, IT, Accounting/Finance, Planning, Business, or a related field and 9 years of relevant experience.
• OR 13 years of relevant experience in lieu of a degree.

• 8 years of technology and operations‑related consulting experience.

Arlington, VA (Alexandria), Austin, TX, Boston, MA, Chicago, IL, Dallas, TX, Denver, CO, Newark, NJ, New York, NY, Oakland, CA, Oklahoma City, OK, Parsippany, NJ (Fairfield), Philadelphia, PA, San Diego, CA, Seattle, WA (Downtown).

The approximate nationwide pay range for this position is $ - $. Actual compensation will be based on qualifications, experience, skills, and work location.

HNTB provides a fair and equal employment opportunity for all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, genetic information, citizenship status, or other status protected by law. The HNTB Companies ensure nondiscrimination in all programs and activities in accordance with Title VII of the Civil Rights Act of 1964.

Any applicant with limited English proficiency or a qualifying physical or mental disability who believes they require a reasonable accommodation for any part of the application or hiring process should contact Reas or call  for assistance. HNTB will make determinations on requests for accommodations on a case‑by‑case basis.

Hearing and speech‑impaired individuals who seek assistance or accommodation in applying for a position via TTY may dial 711 in the United States. Instruct the TTY operator to call 888‑400‑4682 and select option 5 for TTY service. Please indicate to the HNTB agent that you are a candidate seeking assistance in the job application process.

We appreciate your interest in career opportunities at HNTB.