Help Desk Technician

Help Desk Technician I

Transform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

• Provide support via the telephone and/or Internet to respond to customer inquiries and resolve routing issues.
• Respond to inquiries received through phone, mail and/or face‑to‑face contact by following standard scripts and procedures.
• Use a computer system to track questions and answers, enter orders, and respond to written inquiries with standard or form letters.
• Provide technical audiovisual, multi‑media, and video support services for meetings, conferences, training sessions, and other events.
• Assist in the setup, installation, testing, operation, and maintenance of equipment for audio and video conferencing and teleconferencing meeting needs.
• Assist with audiovisual system deployments including hardware and software configuration.
• Conduct sound, visual, and performance quality checks on AV equipment.
• Assist in operating sound and visual equipment during live events.
• Perform maintenance actions including inspections, service contracts, and upgrades.
• Monitor VTC equipment and system performance to ensure satisfactory operation.
• Troubleshoot hardware, software, infrastructure and enterprise problems.
• Install video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems.
• Provide technical assistance and training to users.
• Participate in special projects as required.
• Provide guidance and leadership to less‑experienced staff members, resolving more complex issues submitted by specialists.

• 1+ year of related customer support, call center or help desk experience.
• Provide weekend and holiday coverage as needed.
• High School Diploma or GED;
  Associate’s Degree preferred.
• ITIL Foundation Certified (Preferred).
• HDI CSR Certified (Preferred).
• Must be able to obtain/retain an FAA PIV badge (Mandatory).

• Each contractor or subcontractor employee under this contract having access to FAA facilities, sensitive information, or resources must be a citizen of the United States or an alien lawfully admitted for permanent residence.
• Aliens and foreign nationals proposed under this contract must have resided within the United States for three of the last five years unless a waiver is requested and approved in accordance with FAA Order 1600.72A.
• A risk or sensitivity level designation may be made for this position, and the appropriate security‑related background investigation/inquiry can be adequately conducted.
• Interim suitability requirements may not be applied unless the position is low/moderate in risk, temporary, or not a critical area position.

• 401(k) with company match.
• Comprehensive health and wellness packages.
• Internal mobility support.
• Professional growth opportunities including paid education and certifications.
• Paid vacation and holidays.
• Paid parental, military, bereavement and jury duty leave.
• Short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans.