Principal Product Support Engineer - Secret Clearance

Principal Product Support Engineer - Secret Clearance

Experience: Senior Level

Salary: $160,000 - $180,000 per year

We are seeking a senior‑level infrastructure engineer to serve as the technical bridge between federal customer operations teams and internal engineering organizations. This is a highly hands‑on role focused on diagnosing and resolving complex production issues across Linux systems, virtualization, networking, containers, and cloud infrastructure.

Location / Travel: Hybrid role; split time between virtual work and customer environments in Dallas, Oklahoma City, and Montgomery, AL. Travel to customer sites up to 25%.

MUST HAVE:

• Active Secret Clearance
• 10+ years of infrastructure engineering/support and systems administration experience
• VMware (ESXi, vCenter, NSX)
• KVM/libvirt
• Linux systems administration (Red Hat, Ubuntu)
• Kubernetes and containerized workloads
• AWS, Azure, or hybrid cloud infrastructure

NICE TO HAVE:

• Federal customer experience
• Certifications:
  
  VCP, RHCSA/RHCE, CKA/CKAD
• Security+, CISSP, or CASP+
• AWS, Azure, or GCP certifications
• Dev Ops tools:
  Prometheus, Grafana, Ansible, Terraform

A bit about us:

We are a leading global tech company on the cutting edge of cloud and data solutions. With a strong emphasis on innovation, inclusivity, and work‑life balance, we foster a dynamic environment for career growth.

With a global customer base that includes all sectors, from Fortune 500 to up‑and‑coming startups, we offer diverse product lines including, but not limited to, Cloud Services, Artificial Intelligence, Storage, Networking, Supercomputing, and Digital Transformation offerings.

Why join us?

• Competitive Pay DOE ($150‑$220k) + Performance Bonus
• Comprehensive Benefits Package that is top‑of‑market
• Relocation Assistance (if needed)
• 401(k) with match
• Unlimited PTO
• Top‑notch work/life balance, career growth, and exceptionally high employee satisfaction
• More!