Tech Analyst

Position Title

Tech Analyst I

Information Systems

The Technical Analyst I implements and supports facility IT desktop and peripheral equipment, acting as a technical resource responding to end‑user incidents and requests reported in Service Now as well as project‑related duties. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior‑level support personnel. Support to other facility IT personnel is provided, as warranted, and participation in 24×7 on‑call support is provided based on IT staff rotation.

• Installs and repairs facility IT&S equipment and basic software per OUH IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products.
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, providing a superior customer support experience.
• Analyzes and provides hands‑on support for basic to moderate inquiries; determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed.
• Logs and tracks problems; reviews problem‑tracking databases.
• Performs facility‑based moves, adds, and changes (MACs), as needed.
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures.
• Provides 24×7 on‑call support based on division IT staff rotation and carries a phone as warranted.
• Aids and trains users on division and facility technology.
• Recommends process changes that improve the implementation, maintenance, and support of IT desktop equipment and software.
• Works effectively with customers, Service Desk, and Technical Services personnel.
• Participates in meetings, committees, and continuing education to improve individual, departmental, and organizational performance.
• Adheres to and supports OUH IT&S standards, policies, and procedures.
• Maintains and protects confidentiality regarding all aspects of patient care and employee information.
• Adheres to Code of Conduct and Mission & Value Statement.

Performs other duties as assigned.

• Education Requirements:
  
  Graduate of a Technical/Trade School or an Associate’s Degree required.
• Experience Requirements: 0‑3 years of experience required.
• License/Certification/Registration Requirements:
  • CompTIA A+ Certification preferred.
  • HDI Desktop Advanced Support Technician (HDI‑DAST) required within 12 months.
  • Valid unrestricted State of Oklahoma Driver’s License required.
• Knowledge/Skills/Abilities
  
  Required:
  • Demonstrates ability to multi‑task.
  • Possesses analytical skills.
  • Demonstrates a customer orientation, strength in analytical, math, and reasoning skills.
  • Effectively communicates verbally and in writing.
  • Possesses proficiency in MS Office applications.
  • Must be able to drive a personal vehicle to assigned sites to complete work.

We offer a comprehensive benefits package, including paid time off, 401(k), medical and dental plans, and many more.

Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.