BeyondTrust Administrator

Overview

Bowhead is looking for a Beyond Trust Administrator to configure and support Beyond Trust’s Remote Support, Privileged Remote Access, and Password Safe solutions for our USAF customer. Beyond Trust is part of our Enterprise solution that will support USAF bases to provide a consistent, high-quality experience for users across all mission environments and enable the USAF to transition focus from network operations to mission operations.

• Install new software releases, perform system upgrades, evaluate and install patches, and resolve software-related problems.
• Perform system backups and recovery; maintain data files and monitor system configuration to ensure data integrity.
• Test, document, deploy, and support Beyond Trust solutions that meet functional and security requirements in collaboration with other engineers and administrators.
• Onboard and support users, developing standard processes for tracking and managing workflow.
• Create, modify, and delete user accounts within Beyond Trust solutions.
• Assign appropriate roles and permissions to users based on their job functions.
• Conduct regular security audits and assessments to identify and mitigate potential vulnerabilities.
• Implement multi-factor authentication (MFA) and other security measures to enhance protection.
• Provide training sessions for end-users and IT staff on how to use Beyond Trust solutions effectively.
• Create and maintain comprehensive documentation for configurations, procedures, and troubleshooting guides.
• Keep records of changes, updates, and incident reports.
• Offer technical support and troubleshooting for users experiencing issues with the software.
• Provide periodic reports, address audit findings, and support testing activities.
• Implement and maintain proper security practices and be responsible for patching and/or upgrading tools related to the solution.
• Monitor performance of the solution, identify potential issues and risks, and recommend and implement solutions following standard release processes.
• Strive to optimize the relevant infrastructure for cost-effectiveness, performance, and scalability.
• Work with minimal supervision, be a self-starter, and define and manage individual tasks.

Required

• Ability to obtain/maintain Secret clearance
• IAT Level II or higher certification (e.g., Security+)
• 10+ years of experience with Information Technology administration, preferably in a large-scale environment that includes Cloud (e.g., AWS, Azure, or GCP). (Bachelor’s Degree in a relevant field may be substituted for 5 years of relevant experience;
  Master’s Degree in a related field may be substituted for a bachelor’s degree and 3 years of relevant experience).
• 1+ years of hands-on field experience supporting Beyond Trust Remote Support, Privileged Remote Access, and Password Safe solutions.
• Proven ability to work closely with customer network and operations teams to resolve issues or security concerns of tools and services.
• Ability to author and maintain system documentation and operating procedures.
• Experience with Microsoft Windows operating systems, Active Directory, Windows Power Shell, Windows credential stores, and Microsoft Certificate Services.
• Experience with troubleshooting Remote Desktop Protocol (RDP) and Secure Shell (SSH) protocols and connections.
• Experience with securing systems following DISA STIGs and other government compliance requirements (NIST 800-53, FISMA, etc.) and working with IA personnel to arrive at sensible and effective security policies.
• Proven ability to work with vendors in troubleshooting and resolving issues related to tools and solutions.
• Excellent problem-solving and analytical skills, with strong attention to detail.
• Ability to adapt quickly to changing priorities and work well under pressure.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and clients.

Desired

• Experience integrating Beyond Trust Remote Support with Service Now.
• Experience integrating Beyond Trust Remote Support with NiceCXOne (InContact) or other customer support solutions.
• Experience with Microsoft Azure or Amazon Web Services.
• Cloud certifications such as Azure…