BeyondTrust Administrator

Bowhead is looking for a Beyond Trust Administrator, to configure and support Beyond Trust’s Remote Support, Privileged Remote Access, and Password Safe solutions for our USAF customer. Beyond Trust is part of our Enterprise solution that will support USAF bases to provide a consistent, high-quality experience for users across all mission environments and enable the USAF to transition focus from network operations to mission operations.

• As a Beyond Trust administrator you’ll work with other engineers and administrators to test, document, deploy, and support Beyond Trust solutions that meet functional and security requirements.
• You will be responsible for onboarding and supporting users, developing standard processes for tracking and managing workflow.
• Create, modify, and delete user accounts within Beyond Trust solutions.
• Assign appropriate roles and permissions to users based on their job functions.
• Conduct regular security audits and assessments to identify and mitigate potential vulnerabilities.
• Implement multi‑factor authentication (MFA) and other security measures to enhance protection.
• Provide training sessions for end‑users and IT staff on how to use Beyond Trust solutions effectively.
• Create and maintain comprehensive documentation for configurations, procedures, and troubleshooting guides.
• Keep records of changes, updates, and incident reports.
• Offer technical support and troubleshooting for users experiencing issues with the software.
• Provide periodic reports, address audit findings, and support testing activities.
• Implement and maintain proper security practices, including patching and upgrading tools related to the solution.
• Monitor performance of the solution, identify potential issues and risks, and recommend and implement solutions following standard release processes.
• Optimize the relevant infrastructure for cost‑effectiveness, performance, and scalability.
• Complete work with minimal supervision, act as a self‑starter, and manage individual tasks independently.

• Ability to obtain/maintain Secret clearance.
• IAT Level II or higher certification (e.g., Security+).
• 10+ years of experience in Information Technology administration, preferably in a large‑scale environment that includes Cloud (e.g., AWS, Azure, or GCP). A Bachelor’s Degree in a relevant field may substitute for 5 years of experience; a Master’s Degree may substitute for a bachelor’s degree and 3 years of experience.
• 1+ years of hands‑on field experience supporting Beyond Trust Remote Support, Privileged Remote Access, and Password Safe solutions.
• Proven ability to work closely with customer network and operations teams to resolve issues or security concerns of tools and services.
• Ability to author and maintain system documentation and operating procedures.
• Experience with Microsoft Windows operating systems, Active Directory, Windows Power Shell, Windows credential stores, and Microsoft Certificate Services.
• Experience troubleshooting Remote Desktop Protocol (RDP) and Secure Shell (SSH) protocols and connections.
• Experience securing systems following DISA STIGs and other government compliance requirements (NIST 800‑53, FISMA, etc.) and working with IA personnel to develop effective security policies.
• Proven ability to work with vendors to troubleshoot and resolve issues related to tools and solutions.
• Excellent problem‑solving and analytical skills with strong attention to detail.
• Ability to adapt quickly to changing priorities and work well under pressure.
• Strong communication and interpersonal skills to collaborate effectively with cross‑functional teams and clients.

• Experience integrating Beyond Trust Remote Support with Service Now.
• Experience integrating Beyond Trust Remote Support with Nice CXOne (InContact) or other customer support solutions.
• Experience with Microsoft Azure or Amazon Web Services.
• Cloud certifications such as Azure Administrator Associate (AZ‑104), AWS Sys Ops Administrator, or AWS Solutions Architect.
• Technical degree in Computer Science, Computer Engineering, or a related subject area.

• Must be able to lift up to 25 pounds.
• Must be able to stand and walk for prolonged periods.
• Must be able to twist, bend, and squat periodically.

Must be able to obtain or maintain a security clearance at the Secret level. US citizenship is required for Secret clearance at this location. CompTIA Security+ or another approved DoD 8140 IAT Level II certification is required at the time of hire; there is no post‑hire grace period. Employment is contingent upon completion of applicable security, suitability, access, and credentialing requirements, including eligibility for a Common Access Card and AFNET access.

This is a full‑time, exempt salaried management position. Final compensation reflects relevant experience, leadership background, certifications, education, and work location.