Break​/Fix Technician- OKC

Break/Fix Technician- OKC

This is a long-term, multi-year opportunity for a PC Technician to provide IT hardware support. The role involves working 100% onsite and performing tasks that require physical activity, such as lifting and standing for extended periods. The successful candidate will be responsible for IT service delivery, including break-fix support, troubleshooting, and customer service in a corporate environment.

Key Responsibilities

• Provide IT service delivery, including IMAC, Break Fix, and Desk-side Support, following established policies and procedures.
• Coordinate with end-users to manage expectations and schedule service delivery.
• Perform troubleshooting, parts replacement, system upgrades, and basic deployments and repairs on client assets.
• Identify and address potential issues that could negatively impact the end-user experience.
• Escalate significant issues to the Desktop Support Site Lead.
• Follow predefined procedures and tasks for daily activities.
• Serve as an entry point to develop technical and customer skills for career growth.
• Assist with the installation and maintenance of technical products.

Required Qualifications

A minimum of 1-3 years of experience in servicing and deploying computer equipment within a corporate environment is required. A background in IT hardware support and a proven customer service background, including conflict resolution, are necessary. Knowledge of the Windows operating system environment is required. Candidates must be able to comprehend and follow verbal and written technical instructions and scripts. CompTIA A+ certification is required.

This role requires the ability to work 100% onsite. The position is physically demanding and requires the ability to lift up to 35 pounds and be on your feet for most of the day.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.