Help Desk​/Desktop Support Analyst

Description We are seeking an enthusiastic and customer-focused Technical Support Specialist to join our growing IT team. This is an excellent opportunity for an early-career technology professional looking to build hands-on experience supporting end users, troubleshooting technical issues, and developing foundational IT skills. The ideal candidate is eager to learn, enjoys solving problems, and is passionate about delivering a great customer experience.

Key Responsibilities

Provide first-level technical support for hardware, software, mobile devices, and business applications

Respond to support requests via phone, email, chat, and ticketing systems

Troubleshoot and resolve common desktop, laptop, printer, and application issues

Set up, configure, deploy, and support user workstations and peripherals

Assist with user account administration including password resets and access requests

Document incidents, resolutions, and troubleshooting steps in the ticketing system

Escalate complex issues to senior IT staff when appropriate

Support onboarding and offboarding activities for employees

Maintain accurate asset and inventory records

Deliver excellent customer service while communicating technical information to non-technical users

Qualifications

Associate's or Bachelor's degree in Information Technology, Computer Science, MIS, or related field preferred

0-3 years of technical support, help desk, desktop support, or customer service experience

Basic understanding of Windows operating systems, Microsoft 365, and computer hardware

Familiarity with Active Directory, ticketing systems, or network fundamentals is a plus

Strong troubleshooting and problem-solving skills

Excellent communication and interpersonal skills

Ability to prioritize tasks and work effectively in a team environment

Desire to learn new technologies and grow within an IT organization

Preferred Skills

Microsoft Windows 10/11

Microsoft 365

Active Directory

Basic networking concepts (TCP/IP, DNS, DHCP)

Mobile device support (iOS and Android)

Service Now, Jira, or other ticketing platforms Requirements Active Directory, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets, MS Office 365 Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ()  and Privacy Notice () .