Business Analyst​/Help Desk Technician - Homeland Security

Role Overview

Support the Department of Homeland Security (DHS), Customs and Border Protection (CBP) in the area of Support Services, providing comprehensive training, safety, standards, curriculum development, and technical modernization services.

Resolve Help Desk Tickets, Analyze Requirements, Perform Quality Assurance, and Educate Users.

You are the ultimate user advocate, combining empathetic technical customer support with sharp analytical skills, and have excellent communication skills.

• Minimum of 2 years of experience in software development, business analysis, or IT helpdesk operations.
• Familiarity with requirements software (JIRA, Confluence) and ticketing platforms (Service Now, Zendesk, or similar).
• Bachelor’s degree in IT, Business Administration, or related field preferred (equivalent experience accepted).
• Ability to obtain and maintain a federal background suitability check.

• Comprehensive Health:
  Competitive medical, dental, and vision options (BCBS Care First), plus HSA and FSA.
• Financial Protection: 401(k) with corporate match, and fully paid life and disability insurance.
• Work‑Life Harmony:
  Generous PTO, 11 paid federal holidays, and 6 weeks of fully paid parental leave.
• Professional & Personal Growth:
  Up to $5,000 annually in tuition assistance or student loan repayment, plus $200/year “Get Out and Learn” and $200/year “Get Out and Run” micro‑benefits.