Lead Telecommunications Technician – Assistant Project Manager

Responsibilities

• Troubleshoot, repair, program, maintain, and replace CSU/DSU, switch equipment, routers, and essential network devices.
• Install and maintain specialized communication hardware including telephones, paging networks, fire alarms, intrusion alarms, teleconference equipment, and computer data circuits.
• Extend, test, and troubleshoot critical telecommunication circuits including T1, 56K, ISDN, and advanced data lines.
• Evaluate both inside and outside infrastructure cable plants; design and create equipment route paths utilizing copper and fiber media.
• Analyze system failures and unusual network occurrences to isolate the problem source, determining technical causality between software, hardware, or environmental factors.
• Actively manage the daily lifecycle of trouble tickets, executing moves, adds, and changes (MACs) to complete and officially close work orders.
• Perform comprehensive facility site surveys using complex technical documents to assist in the development of project job planning.
• Analyze, assign, and distribute incoming work orders to technicians as designated by management.
• Assume full operational authority and serve as the acting Project Manager/Supervisor in the absence of the Telecommunications PM.
• Maintain rigorous manual and computerized office records, including equipment detail records, cabling manifests, and parts inventory databases.

• Must be a high school graduate or equivalent
• Must possess or obtain CompTIA Network+ or equivalent credential
• Must possess or obtain CompTIA A+ or equivalent credential
• Must possess or obtain a formal Desktop PC Repair Certification
• Must possess or obtain an iBwave Design Level 3 Certification
• Must possess a minimum of five (5) years of documented telecommunications experience
• Highly proficient in business software applications (i.e.: Microsoft Office – Outlook, Word, Excel, Project, SharePoint, and PowerPoint)

Demonstrates expertise in troubleshooting, maintaining, and programming telecommunications equipment, with a strong focus on managing network devices and infrastructure. Proficient in executing project management tasks and maintaining detailed records of telecommunications operations.

• Telecommunications Experience
• CompTIA Network+ Certification
• CompTIA A+ Certification
• IBwave Design Level 3 Certification
• Desktop PC Repair Certification

• Troubleshooting
• Network Maintenance
• Telecommunication Circuit Testing
• Equipment Installation
• Cabling Design
• Technical Analysis
• Work Order Management
• Site Surveying
• Project Management
• Data Circuit Repair

• Problem Solving
• Communication
• Team Coordination
• Organizational Skills
• Leadership

• CompTIA Network+
• CompTIA A+
• Desktop PC Repair Certification
• IBwave Design Level 3

• CSU/DSU
• Switch Equipment
• Routers
• Telecommunication Circuits
• T1
• ISDN
• Copper Media
• Fiber Media
• Trouble Tickets
• Cabling Manifests

• Microsoft Office
• Outlook
• Word
• Excel
• Project
• Share Point
• Power Point