IT Support Technician Tier 2

IT Support Technician – Tier 2

Location: Oklahoma City, OK / Amarillo, Tx
Employment Type: Full-time, On-site
Travel & On-Call: Minimal travel with occasional rotating on-call participation

At Cultivate IT, we partner with growing businesses to solve real-world technology challenges, modernize their environments, strengthen security, and deliver peace of mind through reliable IT support.

We are a Microsoft-focused Managed Services Provider with a cloud-first, security-first mindset. Our team works heavily across Microsoft 365, Azure, automation, infrastructure, and operational best practices to support a wide range of client environments.

This role is a great fit for someone who enjoys solving complex technical issues, taking ownership of escalations, improving processes, documenting what they learn, and helping junior technicians grow.

• Serve as a technical escalation point for Tier 1 technicians and help resolve more complex support issues.
• Troubleshoot and resolve issues across Microsoft 365, Azure, Windows Server, endpoints, networking, cloud services, and client infrastructure.
• Administer Microsoft 365 environments, including Exchange Online, Teams, SharePoint, Entra , Intune, and related security features.
• Support Azure infrastructure and cloud-connected environments, including Azure fundamentals, Azure Virtual Desktop, identity, networking, and security best practices.
• Manage and troubleshoot Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, file services, and related infrastructure.
• Configure, support, and troubleshoot networking environments, including firewalls, switches, wireless, VPNs, VLANs, routing, and network connectivity.
• Assist with backup, disaster recovery, and business continuity solutions.
• Participate in client onboarding, infrastructure upgrades, migrations, endpoint deployments, and internal projects.
• Create and maintain clear technical documentation, diagrams, troubleshooting steps, and internal standards.
• Identify recurring issues and recommend long-term improvements that increase reliability, security, and efficiency.
• Use Power Shell or other scripting tools where appropriate to automate repetitive tasks and improve operational workflows.
• Collaborate with engineers, project teams, and leadership on technical improvements and client outcomes.
• Mentor and support Tier 1 technicians by sharing knowledge, reviewing escalations, and contributing to a culture of technical growth.
• Participate in a rotating on-call schedule as needed.

• 3–5 years of hands‑on IT support, systems administration, or MSP experience.
• Strong troubleshooting ability across desktops, servers, networks, cloud services, and modern Microsoft environments.
• Experience administering Microsoft 365, including Exchange Online, Teams, SharePoint, Entra  / Azure AD, and Intune.
• Working knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy, and file services.
• Solid understanding of networking concepts, including TCP/IP, VLANs, VPNs, routing, switching, firewalls, and wireless infrastructure.
• Familiarity with Azure fundamentals, cloud identity, virtual machines, storage, networking, and security concepts.
• Experience supporting backup, disaster recovery, virtualization, and business continuity solutions.
• Strong written and verbal communication skills, including the ability to explain technical issues clearly to clients and teammates.
• Strong documentation habits and the ability to create useful troubleshooting notes, procedures, and technical standards.
• A proactive, ownership‑focused mindset with a desire to improve systems, processes, and client outcomes.
• Comfort working in a fast‑paced MSP environment supporting multiple client networks and business needs.

• Experience with Hyper‑V, VMware, Proxmox, or other virtualization platforms.
• Experience with Azure Virtual Desktop or traditional RDS environments.
• Experience with Ninja One, Connect Wise Manage, or similar RMM / PSA tools.
• Experience with firewalls, managed switches, wireless platforms, and network monitoring tools.
• Power Shell scripting or automation experience.
• Exposure to…