Computer System Analyst

Required Qualifications:

• Must be able to obtain and maintain a DoD Secret Clearance
• High School diploma and 6-10 years’ technical experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience)
• Strong verbal and written communication skills, with the ability to clearly convey technical information
• Proven ability to work effectively in a collaborative, team‑oriented environment
• Familiarity with Service Desk operations, including basic troubleshooting and ticket handling
• Hands‑on experience with end‑user devices, common applications, and support tools
• Ability to obtain a CompTIA Security+ or similar certification within 6 months

• An active DoD Secret or higher clearance
• Security+ Certification
• Experience using Service Now service management software
• Knowledge and use of Remote Deskside support tools, such as Beyond Trust, Team Viewer, and Remote Desktop Protocol (RDP)

• Complex Issue Diagnosis:
  Utilize advanced troubleshooting techniques to diagnose and resolve complex technical issues that cannot be addressed by front‑line support.
• Remote Access and Tools:
  Employ remote access tools to investigate and resolve issues without the need for physical presence, ensuring efficient problem‑solving.
• Documentation and Knowledge