Resident HPC HW Technician Specialist

Resident HPC HW Technician Specialist

Location:

Oklahoma City, Oklahoma (Onsite)

Role Overview

In this role, you will be supporting a supercomputer system at a customer site in Oklahoma City. Reporting 3-4 days per week, you will work with both the customer and remote teams to maintain system availability and uptime to meet service level agreements. This position involves daily break-fix work, including extensive troubleshooting and hardware component replacement.

Key Responsibilities

• Maintain Linux Supercomputer systems availability for the customer.
• Perform hardware diagnostics and repairs as required.
• Gather data, perform analysis, and escalate problems to higher-level support groups and management.
• Work under the direction of a Project/Technical Manager and with customer representatives.
• Provide technical and operational support and guidance to the customer.
• Contribute to knowledge tools and ensure project learnings are documented and shared.
• Provide advice on solution and integration opportunities.

Required Qualifications

• Education:
  
  Bachelor of Arts/Science or an equivalent degree in computer science or a related area of study. Without a degree, an additional three years of relevant professional experience is required (8+ years total).
• Experience:
  
  5+ years of Linux HPC-related experience, with a focus on large-scale HPC system administration and hardware support.
• Technical
  
  Skills:
  
  Strong experience with current versions of Linux/Unix operating systems, file systems, networking, and security (such as Redhat/CentOS or its equivalent).

Preferred Qualifications

• Working knowledge of or experience with Linux operating systems (RHEL or SLES).
• Ability to work effectively in a team environment.
• Interpersonal, customer relations, and problem-management skills, with the ability to remain professional under pressure.
• Ability to clearly document processes and procedures.
• Ability to diagnose complex technical problems to their root cause in a multi-technology environment.
• Demonstrated use of consulting skills including questioning, listening, and influencing.
• Ability to conduct or lead status and technical interchange meetings with clients.

Work Environment

This role requires occasional travel for training and hardware repairs in Denver, CO.