Solutions Engineer III

• Follow established change approval processes.
• Maintain established project timelines.

United Systems is seeking a Solutions Engineer III to join the Professional Services Team. This role focuses primarily on completing client IT projects and designing solutions for customer projects.

The Solutions Engineer III is responsible for the initial configuration and installation of network hardware, server hardware, VoIP hardware, and Microsoft 365 infrastructure, as well as providing advanced support after installation.

• Document all activities, projects, and tickets daily in the ticketing system as the work is performed.
• Hand off in-progress tickets before the end of each shift.
• Create or update IT Glue articles to document new customer findings.
• Analyze business requirements to develop IT solutions.
• Design, test, and inspect data, server, and VoIP systems.
• Perform infrastructure capacity analysis and planning.
• Assist in product solutions, evaluation, and planning.
• Install and configure network, server, and VoIP hardware and Microsoft 365 infrastructure following established standards.
• Provide support for client infrastructure and act as an escalation resource for junior technical staff.
• Build client rapport during onsite assignments through in-person troubleshooting, site walkthroughs, and other client interactions.
• Travel up to 25–50% when assigned to client evaluations and projects.

• Maintain established ticket SLAs as defined by the Manager.
• Maintain established CSAT scores as defined by the Manager.
• Follow established change approval processes.
• Submit the current week's timesheet by the end of shift Friday.
• Be available for on‑call weeks and all‑hands‑on‑deck outages.
• Maintain established project timelines.
• Verify and submit relevant documentation updates after projects.
• Ensure all time and expense entries comply with company policy.
• Document notes, meeting minutes, and customer communications in Connect Wise PSA and IT Glue, as appropriate.

• Ticketing software for incident management, time allocation, projects, and opportunities.
• Remote system access, including creating and pushing scripts and running actions.
• Advanced network troubleshooting, including DHCP, DNS, and circuit/ISP‑related issues.
• Proficiency with command‑line tools for diagnosing and resolving network problems.
• Advanced knowledge of wireless and switching solutions.
• Advanced knowledge of firewall configurations and troubleshooting.
• Advanced Active Directory knowledge, from domain controllers through user creation.
• Advanced Microsoft Windows/Server knowledge across physical and virtual environments.
• Installation, troubleshooting, and ongoing training for Microsoft services and network equipment.
• Microsoft 365 administration, including user creation and license assignment.
• Advanced enterprise operational support for Microsoft on‑premises technologies, including server patching, Exchange patching, and maintenance.
• Advanced network troubleshooting skills, including identifying VLAN, DHCP, DNS, and circuit issues.
• Firmware and patching for servers, storage devices, fabric, networking devices, and workstations, with an understanding of appropriate redundancy when application outages occur.
• Ability to mount and unmount hardware in a datacenter, track down cables, and understand wiring.
• Software as assigned.

Employees are expected to comply with corporate compliance policies, meet performance expectations, and uphold company values in interactions with clients, customers, and coworkers. The role requires treating clients, customers, and colleagues with respect and integrity and reporting suspected violations of law or standards of conduct to the immediate supervisor.

• Ability to use hands to manipulate, handle, feel, and control equipment.
• Ability to talk and hear, see and read, and interpret written documents.
• Ability to occasionally lift and move objects weighing up to 25 pounds.
• Reasonable accommodations may be provided to enable these requirements to be met.

United Systems, a Blue Alliance company,…