SVP, Global Technology Services

Shift Paradigm is an execution-led strategic consultancy that bridges the gap between enterprise strategy and technical reality. We partner with Fortune 500 brands and emerging leaders to solve the inherent complexity of modern digital marketing. As partners to the world’s leading Mar Tech platforms, including Adobe, Salesforce, Optimizely, and Braze, we deploy integrated experts across data analytics, marketing strategy, technology development, engineering, and revenue operations to ensure our clients’ tech stacks don't just exist, but perform.

SH/FT is seeking an SVP of Global Technology Services to lead and scale our technology delivery practice across the Adobe and Salesforce ecosystems and web engineering. This is a senior leadership role for someone who thrives in ambiguity, develops processes with clarity, works cross-functionally by default, and is energized by building client relationships. You will own the quality, margin, and strategic direction of our technology services engagements from pre-sale through delivery, while unifying a cross-functional team of architects, engineers, and platform experts into a single, scalable practice.

This is not a role for someone who needs a fully defined playbook. It requires a leader who can move between executive strategy and hands-on execution when it counts, drive cross-functional alignment without formal authority, and bring clarity and momentum to complex, evolving client engagements spanning martech platform configuration to web and email engineering. You'll have real latitude to shape how this practice is structured, staffed, and grown.

Client Delivery and Technical Strategy

• Own technology services delivery across active engagements, ensuring technical quality, on-time delivery, and alignment to scope
• Serve as a senior technical and strategic advisor to clients, translating complex architecture, engineering, and platform capabilities into clear business outcomes
• Step in directly on client work where needed to protect delivery integrity - particularly on the most complex or highest-stakes engagements
• Provide thought leadership in RFP and RFI responses, ensuring technical feasibility, clarity, and alignment with best practices
• Establish and enforce architectural standards, delivery governance, and quality frameworks across the practice

Practice and Team Leadership

• Lead, develop, and retain a team of Directors, senior architects, and engineers across the Adobe and Salesforce ecosystems and web engineering
• Foster a culture of technical excellence, accountability, and continuous learning
• Set standards and best practices for system integrations and email engineering, including responsive design, rendering compatibility, templating architecture, and deployment workflows
• Identify opportunities for practice innovation, including accelerators, reusable frameworks, and AI and ML enablement
• Partner with Sales and leadership on pipeline development, partnership co-selling, and capability positioning

Cross-Functional Process and Growth

• Drive process and operating rhythm across a matrixed, cross-functional team where formal structure is still being built
• Partner closely with Sales, Alliances, Business Operations, and Delivery Management to ensure seamless handoffs from pre-sale through execution
• Build scalable delivery frameworks, scoping standards, and technical governance models that reduce variability and protect margin across platform and email work
• Identify and close operational gaps before they become client or financial issues

Leadership and Delivery

• 12 or more years in marketing technology, solution architecture, software engineering, or digital consulting, with at least 4 years in a senior leadership role
• Proven track record leading delivery across multiple complex engagements simultaneously in a consulting or agency environment
• Highly comfortable operating in ambiguous, fast-moving environments where process must be built alongside execution
• Strong cross-functional influencer who drives alignment without relying on formal authority
• Exceptional executive presence and communication skills, with the ability to lead client…