Business Management Office Manager

Business Management Office Manager

The Administrative Office of the Courts (AOC) is seeking a self-motivated person to assume the responsibilities of the Business Management Office (BMO) Manager. This role leads Business Analysis, QA/Test Engineering, and Release Management with a strong emphasis on AI enhanced requirements development, modern testing practices, and enterprise grade delivery governance.

The BMO Manager should possess the skills necessary to support the BMO team which includes business analysts, senior business analysts, quality assurance testers, software test engineers and occasional contractors. This will involve coordination and supervision of personnel and activities related to the design, implementation, improvement, and maintenance of court software applications in close collaboration with other MIS Teams. The responsibilities and roles of this team include planning, documenting requirements, testing, analysis, support, and integration of in-house and commercial off-the-shelf (COTS) case management system applications for the courts, electronic exchanges, and communications to support any court process and ensure continuous quality, on-time delivery, and customer satisfaction.

The successful candidate will be able to grow and manage a world class business team to analyze court processes, write requirements, interpret requirements to the development team assuring needs of the courts are met with web applications and providing assistance throughout the state of Oklahoma.

Salary:
Commensurate on education and experience.

FLSA Exemption:
Exempt

Responsibilities and Essential Functions will include (but not be limited to) the following:

• Ensure team is utilizing AI tools for requirement creating, test plan creation, generating test cases and assisting with job functions where beneficial.
• Perform ongoing analyses on Agile development processes related to productivity, quality, costs, and time management.
• Lead collecting and writing business requirements, test plans and test cases based on business needs, technical specifications and/or product knowledge to ensure software applications function properly. Ensure the successful execution of test scripts, both automated and manual.
• Collaborate with project managers and software developers in Agile environments, leveraging Microsoft Azure Dev Ops and Scrum, Kanban, and CI/CD practices.
• Gathering project requirements from stakeholders along with BAs and PMs.
• Performing an in-depth analysis of the possible risks and countermeasures for them.
• Calculating the potential cost of outages and planning for contingency.
• Preparing input for workflow updates across the organization.
• Document detailed steps involved in reproducing a problem.
• Assist with maintaining a database of software defects. Support User Acceptance Testing (UAT).
• Work with production lifecycle and QA team and environments.
• Strong experience in QA automation testing and ensuring the team is trained and has the tools needed to be efficient to meet deadlines.
• Works across the IT organization to improve and enforce, testing, and QA documentation standards.
• Comply with and enforce standards of QA practices.
• Coordinates with functional and project managers to appropriately manage resource needs across testing and implementations.
• Responsible for setting SMART goals and providing feedback to team members.
• Directly supervises Business Management Office employees in accordance with AOC policies and procedures. Responsibilities include, but are limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching, counseling, appraising, and rewarding performance; addressing complaints, job descriptions, and resolving problems.
• Performs other related duties as assigned.

Additional Responsibilities and Functions:

• Seeks, suggests, and implements initiatives for process improvement, additional benefit, reduced costs, etc.
• Ensures deliverables are completed within target time frames and are consistently high quality.
• Provides weekly reporting on status. Implements solutions consistent with the overall IT plans and objectives.
• Maintains relationships with vendors and…