Research Lab IT Software Deployment & Support Specialist III

Rate: Starts at $35 (negotiable)

Schedule: M-F(40-hour work week)

Duration: 6-months

Location: Bartlesville, Oklahoma 74003

Working closely with laboratory personnel, IT teams, vendors, and application support groups, this individual helps ensure laboratory software, instrument connectivity, and data integrations continue to function effectively while maintaining clear documentation and support procedures. This role will play a key role in ensuring refinery laboratory systems remain reliable, supported, and operational. This position is responsible for deploying, configuring, maintaining, and troubleshooting specialized laboratory software that supports critical testing and refinery operations.

• Install, configure, and support laboratory software on workstations and servers.
• Maintain software standards and deployment procedures for critical lab applications.
• Verify system requirements and dependencies before software installations or upgrades.
• Manage software versions, updates, licensing, and patching activities.

• Configure software connectivity between laboratory instruments and supporting systems.
• Troubleshoot software, hardware, and communication issues impacting laboratory operations.
• Support system recovery efforts following hardware replacements, upgrades, or failures.
• Work with vendors and internal support teams to resolve application and integration issues.

• Support integrations between laboratory software platforms and refinery business systems such as LIMS and middleware solutions.
• Assist in troubleshooting data flow and result transfer issues.
• Coordinate with laboratory personnel and application support teams to maintain operational continuity.

• Participate in software upgrades, migrations, and enhancement projects.
• Validate application functionality following installations, updates, or configuration changes.
• Ensure appropriate backup, recovery, and testing procedures are followed during system changes.
• Support efforts to minimize downtime and operational disruption.

• Create and maintain deployment guides, configuration standards, and support documentation.
• Develop repeatable procedures that enable consistent support and recovery of critical systems.
• Share knowledge with IT support personnel and designated laboratory users.
• Maintain accurate records of configurations, dependencies, and support processes.

• Serve as a technical resource for refinery laboratory software platforms.
• Participate in troubleshooting and incident response activities for critical laboratory systems.
• Support ongoing efforts to improve reliability, standardization, and support readiness across laboratory environments.
• Build strong working relationships with laboratories, vendors, and IT support teams.

• Experience supporting specialized laboratory, scientific, or industrial software applications.
• Understanding of Windows LTSC operating systems, software deployment, system administration, and troubleshooting.
• Experience supporting instrument-to-computer communications and software integrations.
• Strong analytical and problem‑solving skills.
• Ability to create clear technical documentation and procedures.
• Strong communication and collaboration skills when working with technical and business teams.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed.

We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.