Technology Analyst

The Technology Advancement Analyst plays a key role in bridging business needs with innovative technology solutions across various client-facing business units. This role identifies, evaluates, and implements emerging technologies and enhancements to existing solutions that drive operational efficiency, improved customer experience, and technology innovation. Embedded within the business, the analyst develops a deep understanding of existing platforms, identifies opportunities for improvement, and helps translate strategic initiatives into actionable solutions.

• Serve as a trusted partner to business line leaders, developing a detailed understanding of workflows, priorities and business needs. Prepare and complete digital maturity assessments, evaluating the business function as well as existing digital tools and requirements within a functional business unit.
• Continuously monitor industry trends, fintech innovations, regulatory developments, and competitor analysis relevant to the Bank's business units and product offerings. A strong ability to summarize findings into easily-understandable reports, and comfortable with sharing findings with an executive audience.
• Partner with corporate technology, risk, compliance, and supplier management stakeholders to assist with technology reviews. Support business unit projects through vendor evaluation and due diligence processes, performing project management and product ownership roles including project planning, cost-benefit analyses, and RFP development.

• Experience with project management tools (e.g., JIRA, Adaptive Work) and analytical tools (PowerBI)
• Proficiency in data analysis, process mapping and requirements gathering
• Knowledge of industry-specific regulations and compliance standards
• Passion for emerging technologies and their application in financial services
• Excellent communication with strong presentation skills, including the ability to produce materials for various audiences
• Strong analytical and problem-solving skills
• Experience as a business analyst, functional lead, or similar role
• Position requires a minimum of 3 years of relevant US based experience.

• Experience supporting retail banking, branch operations, deposit operations, consumer banking, or customer-facing banking functions is highly preferred
• Experience with process mapping, tool evaluation, and change management in customer-facing environments preferred
• Experience with cost benefit analysis preferred

* Must reside within the operating area to be considered

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Bachelors or better.

Proficiency in data analysis, process mapping and requirements gathering

Knowledge of industry-specific regulations and compliance standards

Excellent communication, analytical and problem-solving skills

Experience as a business analyst, functional lead, or similar role

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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