Program Support Specialist

Program Support Specialist

Location: Oklahoma City, OK – Onsite
Employment Type: Contract, 6–12 Months

We are seeking a Program Support Specialist to provide frontline support for users of internal systems and operational tools. This position will serve as a primary point of contact for questions, system assistance, training needs, and general program support.

The ideal candidate will be a strong communicator who enjoys troubleshooting problems, assisting users, coordinating multiple requests, and working with internal teams to improve processes and overall service delivery.

• Serve as a primary point of contact for user questions and support requests.
• Provide assistance with system access, functionality, and general workflow issues.
• Troubleshoot issues and ***? Wait.
• Monitor incoming requests and ensure timely follow-up and resolution.
• Assist with onboarding, offboarding, training, and other operational support needs.
• Coordinate training requests, scheduling, materials, and follow-up.
• Help develop and update training materials, process guides, manuals, and other resources.
• Assist with testing system updates and documenting findings.
• Maintain accurate records and support data quality and compliance requirements.
• Identify documentation or workflow gaps and collaborate with internal teams on potential improvements.
• Support cross-functional projects and continuous improvement initiatives.
• Provide administrative and program support to leadership and team members.
• Maintain confidentiality when handling sensitive information.

• Bachelor’s degree and at least one year of relevant experience OR an equivalent combination of education and qualifying experience.
• Experience in customer support, program support, administrative operations, help desk support, technical assistance, or a similar environment.
• Strong troubleshooting and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to explain processes and system-related information to individuals with varying levels of technical knowledge.
• Strong organizational skills with the ability to manage multiple priorities and follow requests through completion.
• Comfortable working in a fast-paced, service-oriented environment.
• Experience with training coordination, documentation, process improvement, or user support is a plus.
• Experience working in a regulated or compliance-driven environment is preferred.

This position is onsite in Oklahoma City and requires an in-person interview. The contract is expected to last 6–12 months
, with two openings available.

Applicants must be legally authorized to work in the United States without sponsorship and will be subject to a background check. Documentation of required education, certifications, or licensure may be requested as part of the application process.
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