Customer Experience Specialist Help Desk
Job in
Oklahoma City, Oklahoma County, Oklahoma, 73101, USA
Listed on 2026-09-14
Listing for:
Manpower
Full Time
position Listed on 2026-09-14
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
Customer Support Specialist
- Help Desk (Not IT)
Oklahoma City, OK Monday-Friday | 8am-4:30pm M-F Contract Opportunity
Manpower is seeking a Customer Support Specialist
- Help Desk (not IT) for a professional who enjoys helping others, solving problems, and supporting critical business operations. This position serves as the primary point of contact for the Help Desk, providing support for users of the system and other agency tools.
If you have recent and relevant experience in customer support, help desk operations, we'd love to hear from you.
What You'll Do- Serve as the primary contact for Help Desk inquiries
- Provide timely support to internal and external users
- Troubleshoot user access, system navigation, and workflow issues
- Coordinate onboarding, offboarding, training, and support requests
- Escalate complex issues and track resolutions through completion
- Assist with training sessions, webinars, and user communications
- Participate in testing system updates and enhancements
- Create and maintain user guides, process documentation, and training materials
- Collaborate with internal teams to improve processes and service delivery
- Support data quality, compliance, and operational initiatives
- Assist with special projects and program support as needed
- Help Desk or customer support experience
- Technical support or system administration support
- Process documentation and training development
- Microsoft Office Suite proficiency
- Strong troubleshooting and problem-solving skills
- Experience working with multiple stakeholders and managing competing priorities
- Excellent communication and customer service
- Attention to detail and accuracy
- Organization and follow-through
- Ability to learn new systems quickly
- Team collaboration and adaptability
- Meaningful work supporting a key program
- Opportunity to build experience with business systems and customer support operations
- Collaborative team environment
- Professional development and exposure to process improvement initiatives
- Stable Monday-Friday schedule 8am-5pm
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