Director Salesforce Platform

Summary

The Director Salesforce Platform is the enterprise platform owner for Ryder's Salesforce ecosystem. The role sets the vision, operating model, investment priorities, and guardrails for Salesforce instances serving FMS, SCS, and RLM. This leader is accountable for platform health, security, reliability, data integrity, lifecycle management, and sustained business value. Success requires more than technical depth. The Director must be a highly collaborative enterprise leader who can earn trust across business segments, align leaders with different priorities, create shared accountability, and turn complex business needs into a coherent Salesforce roadmap.

The role leads through both influence and authority, chairs the cross-functional Salesforce Center of Excellence (CoE), develops talent, guides distributed product and support teams, and serves as Ryder's relationship owner with Salesforce. The Director will establish governance that protects the enterprise without creating unnecessary bureaucracy, enabling business and technology teams to innovate safely, reuse capabilities, and deliver better sales and service outcomes.

• Enterprise Salesforce strategy, roadmap, and governance:
  Collaborate with key stakeholders to establish a multi-year Salesforce vision, target-state architecture, org strategy, capability roadmap, and investment plan aligned to Ryder's sales, service, customer, data, and digital strategies. Chair and mature the Salesforce Center of Excellence (CoE) as a cross-functional operating model with defined membership, decision rights, intake, prioritization, architecture review, release governance, escalation paths, and success measures.
• Platform health, security, reliability, and operational risk:
  Maintain clear accountability for platform health across all Salesforce instances, including availability, performance, scalability, environments, licensing, release readiness, technical debt, end-of-life decisions, and operational risk. Ensure that role design, privileged access, duty segmentation, auditability, vulnerability remediation, disaster recovery, continuity planning, privacy, regulatory controls, and production change practices are embedded in platform operations.
• Stakeholder leadership, business alignment, and enterprise decision-making:
  Build durable relationships with Sales Operations, Service, Product, Application Support, Security, Enterprise Architecture, Data, Integration, Infrastructure, Risk, Finance, Procurement, and business-segment leaders; translate competing priorities into enterprise choices.
• Technical standards, architecture oversight, and solution quality:
• Create pragmatic guardrails for configuration, development, integration, data, identity, AI, security, testing, Dev Sec Ops , deployment, and support, while providing qualified teams with clear pathways to self-service and innovation.
• Establish and champion Salesforce technical best practices, design principles, and configuration/coding standards; chair the design authority and lead architecture and code/config reviews to ensure the technical quality, scalability, security, and maintainability of solutions built by product and partner teams. Provide expert technical guidance and mentoring and hold solutions accountable to enterprise standards—without owning solution design or delivery.
• Partner with enterprise architects and data leaders to define reference architectures, integration and API patterns, identity and access models, master-data responsibilities, retention practices, data-quality controls, and a path toward consistent customer and asset information.
• Platform rationalization, consolidation, and lifecycle management:
  Lead the assessment, rationalization, and…