Desktop Technician Tier 2

United Systems is seeking a Desktop Technician Tier 2 to provide advanced on‑site technical support to clients. This role addresses complex hardware, software, and network issues and plays a critical role in maintaining the stability and performance of client IT environments. The Desktop Technician Tier 2 will use technical expertise to solve challenging problems and implement effective solutions while providing a high level of customer service.

• Travel to client sites to diagnose and resolve complex IT issues involving hardware, software, and network systems.
• Perform in-depth troubleshooting and repair of desktops, laptops, printers, and other peripherals.
• Troubleshoot software applications and operating systems.
• Assist with network configuration and troubleshoot connectivity issues.
• Support network infrastructure.

• Lead the installation and configuration of new hardware and software.
• Ensure new hardware and software are seamlessly integrated with existing systems.

• Provide technical guidance and recommendations to clients.
• Help clients improve their IT infrastructure and optimize performance.
• Maintain high levels of customer satisfaction through effective communication, follow‑up, and resolution of client issues.

• Maintain detailed records of support activities, issue resolutions, and client interactions in the help desk ticketing system.
• Track and manage hardware and software assets at client sites.

• Work closely with remote support teams and Tier 1 technicians.
• Escalate issues to higher‑level support when necessary.
• Provide guidance and support to Tier 1 technicians to help develop their technical skills and knowledge.

• Associate's degree in IT, Computer Science, or a related field.
• Bachelor's degree is a plus.

• CompTIA A+
• CompTIA Network+
• Microsoft 365 Fundamentals
• Equivalent certifications may be considered.

• Minimum of 2-3 years of experience in a desktop support or technical support role.
• At least 1 year of experience in a field support capacity.

• Strong understanding of computer hardware, software, and networking concepts.
• Proficiency with Microsoft Office Suite.
• Proficiency with Windows operating systems.
• Proficiency with remote support tools.

• Excellent verbal and written communication skills.
• Ability to explain technical issues to non‑technical users.
• Strong analytical and problem‑solving abilities.
• Attention to detail.
• Proactive approach to issue resolution.

• Ability to work independently and manage time effectively while at client sites.
• Ability to quickly learn new technologies.
• Ability to adapt to various client environments.

• Strong customer service orientation.
• Focus on client satisfaction.

United Systems, a Blue Alliance company, has been a trusted technology partner for Oklahoma City businesses and schools for over 40 years. We deliver internet connectivity, cybersecurity, voice, and physical security solutions with the responsiveness and care of a local team, and the technical depth of a seasoned IT provider. We specialize in designing and deploying innovative, integrated systems for K-12 districts, libraries, and local organizations.

Our reputation is built on reliability, community commitment, and customer satisfaction. If you’re looking to grow your career with a team that values excellence, service, and local impact, United Systems offers the stability of a 40-year legacy, and the momentum of a forward‑thinking tech leader.

As a Blue Alliance partner company, United Systems…