ServiceNow ITAM – Hardware Asset Management; HAM) Developer

Service Now ITAM – Hardware Asset Management (HAM) Developer

Employment Type: Contract

Work Mode: Remote

Location: Offshore

Total Experience

Required:

5+ years

Relevant Experience

Required:

5+ years

Mandatory Certification: Service Now Certified System Administrator (CSA)

Job Summary We are seeking a Service Now ITAM Developer with deep expertise in Hardware Asset Management Pro (HAM Pro). The ideal candidate will focus on hardware lifecycle workflows, stockroom inventory management, automated discovery integrations, and optimizing identification and reconciliation engines.

Key Responsibilities

Write and maintain complex Business Rules, Client Scripts, Script Includes, and UI Actions within the HAM application.

Design and implement automated hardware request, deployment, and reclamation workflows using Flow Designer and Integration Hub.

Create Service Catalog items for hardware requests with complex client-side validations and approval rules.

Configure and troubleshoot Service Now Discovery, SCCM, Intune, JAMF, and third-party hardware inventory integrations.

Build REST/SOAP integrations to connect Service Now with external asset tracking portals, procurement systems, and vendor catalogs.

Optimize background jobs, reconciliation engines, and scheduled scripts; support platform upgrades and hardware data normalization.

5+ years of hands-on experience in Service Now development with a focus on ITAM/SAM.

Deep technical understanding of SAM Pro data models, Software Installation tables, Discovery Models, and Software Models.

Strong experience with SQL, XML, JSON, and Integration Hub steps.

Certified System Administrator (CSA) certification.

Preferred Qualifications

Certified Implementation Specialist – Software Asset Management (CIS-SAM).

Service Now Certified Application Developer (CAD).