Systems Administrator

Alliance Animal Health is a fast-growing, private equity-backed Veterinary Service Organization that operates as a majority owner and business partner to hundreds of veterinary practices across the US. Our goal is to make it easier for our practices at every step by providing world-class business solutions like talent acquisition, marketing, human resources, finance, and operations, so they can focus their energy on providing incredible care for animals.

In fact, our Core Values are (quite literally) written with PETS in mind:
Passion, Engagement, Trust, and Service.

We want our doctor partners to choose what’s best for their practice because they are the experts in medicine, while we customize the support, the co-ownership approach, and business solutions based on their goals. We pride ourselves on maintaining a culture of open communication and collaboration to deliver innovative solutions to advance today’s veterinary environment, without disrupting the medical autonomy and what makes each of our hospitals unique.

Because at the end of the day, our central support team exists to serve our practices. So if you’re excited about using your talents to make an impact on the health and wellness of pets, we’d love to talk with you!

We have an immediate opportunity for a Systems Administrator to join our growing Information Technology team supporting more than 250 veterinary hospitals across the United States.

This is a highly hands-on technical role focused on supporting end users, systems, devices, and technology services throughout the organization. The ideal candidate will possess strong troubleshooting skills, experience supporting Microsoft 365 environments, and a passion for delivering excellent customer service.

The Systems Administrator will work closely with the IT Operations Manager, managed service provider (MSP) partners, hospital teams, and software vendors to ensure reliable and responsive technology support across the organization.

This position will be responsible for resolving technical issues, managing Microsoft 365 services, supporting end-user devices, assisting with infrastructure administration, coordinating with vendors, and participating in technology projects and deployments.

This role is ideal for an individual looking to expand their technical skills while gaining experience supporting a large, multi-site healthcare organization.

This position reports to the IT Operations Manager.

Responsibilities

End User Support

• Provide Tier 1 and Tier 2 technical support for hospitals and corporate team members.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Support users through multiple channels including phone, email, remote support tools, and ticketing systems.
• Escalate issues appropriately while maintaining ownership through resolution.
• Deliver excellent customer service and support experiences.

Microsoft 365 Administration

• Manage and support Microsoft 365 users and services.
• Provision and deprovision user accounts.
• Assign and manage Microsoft licenses.
• Support:
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • One Drive
  • Entra
  • Microsoft Intune
• Assist with security and compliance administration.
• Support password resets, multifactor authentication, and identity management.

Endpoint & Device Management

• Configure, deploy, and support laptops, desktops, tablets, and mobile devices.
• Maintain endpoint security and compliance standards.
• Support Windows and macOS environments.
• Assist with software deployments and operating system updates.
• Maintain device inventory and asset information.

Infrastructure Support

• Assist with troubleshooting network connectivity issues.
• Support:
  • Firewalls
  • Network switches
  • Wireless access points
  • Internet connectivity
  • VPN…