Software Configuration Manager

Position Overview

The IT Configuration Manager directs configuration management practices for enterprise IT environments, ensuring that configuration items and their relationships are accurately recorded and controlled across the service lifecycle. The role oversees the design, population, and governance of the configuration management database and related repositories to support incident, problem, and change processes in a federal IT environment. The IT Configuration Manager collaborates with infrastructure, application, and security teams tomaintaincontrolled baselines, prevent configuration drift, andprovideactionable configuration insights that improve impact analysis, risk assessment, and service restoration time.

• Design andmaintainthe configuration management system, including the CMDB data model, class structures, and relationship mappings for infrastructure and application configuration items.
• Establish and enforce configuration management policies, procedures, and naming conventions aligned to ITIL guidance and enterprise architecture standards.
• Integrate configuration data with change, incident, and problem workflows to supportaccurateimpact analysis, dependency mapping, and rapid fault isolation for mission‑critical services.
• Conduct regular configuration audits, reconciliations, and baseline reviews to detect inconsistencies, unauthorized changes, and data quality issues, driving remediation activities with owning teams.
• Work closely with platform administrators to implement andoptimizeCMDB capabilities in tools such as Service Now, including discovery, service mapping, and data normalization.
• Produce configuration reports and visualizations that support capacity planning, risk assessments, architecture reviews, and compliance activities in highly regulated environments.
• Coordinate with other ITIL processes, including change, incident, and release management, to ensure configuration dataremainsaccurateand up to date throughout the service lifecycle.
• Lead or contribute to CMDB implementation, remediation, and continuous‑improvement initiatives across hybrid on‑premises and cloud infrastructures.

• Bachelor’s degree in Information