IT Business Relationship Manager - Commercial

Job Summary

Cristcot is seeking an experienced IT Business Relationship Manager – Commercial to serve as the primary IT partner for the Commercial and Medical Affairs organizations. This role will drive alignment between business strategy and technology capabilities, enabling effective commercialization and operational excellence through the planning, delivery, governance, and continuous improvement of Commercial technology solutions.

The role will have immediate responsibility for supporting Salesforce Life Sciences Cloud capabilities across Sales, Marketing, and Medical functions, as well as overseeing integrations and related business applications.

The successful candidate will combine strong business relationship management, technology delivery, vendor management, and regulated life sciences experience. This individual must be able to operate effectively in a growing organization that relies on external partners and service providers to support commercialization and business operations.

• Within Cristcot:
  The IT Business Relationship Manager will collaborate closely with, Commercial leadership, Sales, Marketing, Medical Affairs. Regulatory Affairs, Quality Assurance, Legal and Compliance, Finance, Data and Analytics, and Information Technology.
• Outside Cristcot:
  The IT Business Relationship Manager will engage with commercialization and business service partners, software vendors, implementation and integration partners, consultants, managed service providers

The IT Business Relationship Manager – Commercial will serve as the primary IT partner to Commercial and Medical Affairs, aligning business needs with technology solutions and managing the Commercial application portfolio and roadmap. The role will oversee the delivery, integration, and optimization of Salesforce Life Sciences Cloud and related platforms, support the transition to Veeva Promo Mats, and lead cross-functional initiatives with internal teams and external partners.

This individual will ensure systems are compliant, secure, and aligned with business priorities while driving user adoption, process improvement, and effective technology governance.

but are not limited to:

• Serve as the primary IT relationship manager for Commercial and Medical Affairs.
• Develop a strong understanding of business strategies, operational processes, product launch priorities, and technology needs.
• Translate business objectives and requirements into practical, scalable, and supportable technology solutions.
• Develop and maintain the Commercial technology roadmap in alignment with organizational priorities.
• Provide technology recommendations that improve business performance, user experience, compliance, and operational efficiency.

• Provide IT oversight for Salesforce Life Sciences Cloud capabilities supporting Sales, Marketing, and Medical functions.
• Coordinate enhancements, integrations, releases, support activities, and platform optimization.
• Support the current promotional materials review and approval platform and associated business processes.
• Partner with Commercial, Medical, Regulatory, Quality, and Legal stakeholders to prepare for and lead the future migration to Veeva Promo Mats.
• Ensure Commercial platforms are integrated appropriately with data, analytics, content, identity, and other enterprise systems.

• Lead Commercial technology initiatives from business case development and requirements definition through implementation, validation, deployment, and support.
• Prioritize initiatives based on business value, risk, regulatory requirements, resource availability, and launch timelines.
• Develop project plans, budgets, resource requirements, status reporting, and risk mitigation strategies.
• Coordinate cross-functional business, IT, vendor, and partner resources.
• Provide clear project and portfolio updates to business and IT leadership.

• Manage relationships with software vendors, implementation partners, consultants, and managed service providers.
• Establish clear roles, responsibilities, service expectations, escalation paths, and delivery standards.
• Monitor vendor performance, project deliverables, budgets, timelines, and service levels.
• Coordinate issue resolution and escalation across internal and external teams.
• Ensure externally…