KANZ NBS & Sales operations specialist

Did you know KONE moves over one billion people every day? In 2025, we had annual net sales of EUR 11.2 billion. We employ over 60,000 driven professionals in close to 70 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

KONE is embarking upon an exciting growth phase and this represents an opportunity for you to join our Chennai
KBS team, as a KANZ NBS Offering & Sales operations specialist. The NBS Offering Support is responsible for the day-to-day operational support, maintenance, release updates, and issue resolution across KANZ sales and digital tools, including Power BI dashboards. This role ensures sales tools and reporting dashboards remain accurate, up-to-date, and fully functional — enabling frontline teams to sell efficiently and make data-driven decisions.

Execute sales tools updates and configuration changes aligned with global KTOC releases (NBS, FRB). Currently this is done twice a year.

• Affected tools included but not limited to Car Designer, Tender Letter Gendoc, Click & Send, KONE Studio
• Support end-to-end KTOC pricing testing, validation, and deployment across Australia and New Zealand
• Coordinate release readiness activities and ensure tools are updated
• Perform UAT (User Acceptance Testing) for new releases, tool updates, and dashboard changes before go-live
• Validate pricing outputs, configurations, document generation, and dashboard data for accuracy
• Document known issues, workarounds, and release notes for frontline communication

Provide ongoing support for issues as they arise for the KANZ sales tools portfolio. Frequency is ad hoc as required.

• Act as first point of contact for sales tool and dashboard issues reported by frontline users
• Diagnose, troubleshoot, and resolve tool-related and Power BI problems in a timely manner
• Create and manage Jira tickets for issues requiring Global/KTI team support
• Track open issues through to resolution and communicate status to affected users
• Escalate critical or systemic issues to the Sales System Manager or Offering Deployment Manager

• KTOC
• KONE Studio & KONE Car Designer
• GENDOC
• Tender Letter, Mobile Discount, Click & Send
• Mini Space / Global Mini Space
• Lead Engine (BCI–Salesforce integration)

• Update and maintain Power BI dashboards and Power Apps as needed, ensuring data accuracy.
• Refresh data sources, fix broken queries, and resolve Power BI data refresh errors (e.g., OAuth failures, Formula. Firewall issues, gateway connectivity)
• Coordinate with data owners and IT to ensure data pipelines (Salesforce, SharePoint, Dataverse) remain connected and up-to-date
• Manage Power BI workspace access, report distribution, and row-level security (RLS) as needed
• Document dashboard changes, data source mappings, and known issues for knowledge continuity

• 3-4 yrs of experience. With prior experience with KTOC, KONE Studio & KONE Car Designer, GENDOC, Tender Letter, Mobile Discount, Click & Send Mini Space / Global Mini Space, Lead Engine (BCI–Salesforce integration) will be considered an advantage
• Strong analytical capability with attention to detail and solid data management skills

• Location:
  
  Remote
• Primary working time zone:
  Sydney, Australia
• Business line: NBS
• Travel:
  Flexibility to travel to Australia and New Zealand as required
• End-of-month support:
  Flexibility to support month-end closure activities and priorities

• Career progression opportunities within a global organization.
• Total reward elements that engage and motivate our…