Product Coordinator - MarTech Platform and Governance

Product Coordinator
- Mar Tech Platforms & Governance

LOCATION:

Remote

• The Product Coordinator
  - Mar Tech Platforms & Governance plays a critical role in supporting the operational scale and governance of the organization's multi-tenant Mar Tech ecosystem. This role is responsible for managing intake processes, coordinating user access and recertification, and enforcing platform governance across a suite of Mar Tech solutions, including Adobe Experience Cloud and Adobe Experience Platform.
• Partnering closely with Product Management leadership, Solutions Architecture, and the Director of Mar Tech Strategy & Operations, this role drives consistency, transparency, and operational efficiency across internal and external stakeholders.

• Own and manage centralized intake process for Mar Tech requests.
• Serve as the central coordination point for Mar Tech intake and issue escalations.
• Track and report on intake SLAs, request status, and prioritization outcomes.
• Coordinate user access requests across Mar Tech platforms.
• Support quarterly user access recertification processes.
• Maintain governance logs and platform standards.
• Coordinate governance forums and triage meetings.
• Document decisions and maintain repositories.
• Track platform adoption, usage trends, and open issues.
• Assist with UAT coordination, release tracking, and communication.

• 4-6 years of experience in a coordination, operations, or Mar Tech support role.
• Experience with enterprise marketing technology platforms.
• Strong organizational and process management skills.
• Experience managing intake systems and workflows.
• Ability to manage multiple requests and stakeholders.
• Strong communication skills.
• Proficiency with Excel, PowerPoint, Jira, Workfront, or similar tools.

• Familiarity with Adobe platforms such as AEP, AJO, CJA, AEM, and Workfront.
• Experience supporting governance or access management processes.
• Familiarity with Jira, Service Now, or Workfront.
• Exposure to enterprise-scale governance environments.
• Exposure to digital marketing or customer journey management.
• Experience supporting issue escalation workflows.
• Familiarity with user access controls and audit processes.

• Maintains high accuracy and consistency.
• Improves transparency and responsiveness.
• Supports scalable governance.
• Builds strong stakeholder relationships.
• Demonstrates ownership and proactive problem-solving.