Manager, Management

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Full Time Bricktown Brewery - Downtown, Oklahoma City, OK, US

3 days ago Requisition

Salary Range: $50,000.00 To $65,000.00 Annually

About Company:

Founded in 2018 and headquartered in Oklahoma City, Quail Springs Culinary (QSC) includes 5 restaurant concepts that operate in 9 states with a total of 78 company owned and franchised locations.

QSC invests in concepts that have craveable food, strong leadership, and are ready for growth. Each QSC business has its own unique culture and set of values that allow them to be successful in their respective markets.

About the Role:

As a Manager in the Accommodation and Food Services industry, you will be responsible for overseeing daily operations to ensure exceptional guest experiences and efficient service delivery. You will lead and motivate a diverse team, fostering a positive work environment that promotes collaboration and high performance. Your role involves managing resources, including staffing, inventory, and budgets, to optimize operational efficiency and profitability.

You will implement and maintain compliance with health, safety, and quality standards to uphold the establishment’s reputation. Ultimately, your leadership will drive customer satisfaction, operational excellence, and business growth within a dynamic and fast-paced environment.

Minimum Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of management experience in the accommodation or food service industry.
• Proven ability to lead and motivate a team in a fast-paced environment.
• Strong knowledge of health, safety, and sanitation regulations applicable to the industry.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Certification in hospitality management or food safety (e.g., Serv Safe, Certified Hospitality Supervisor).
• Experience with budgeting, financial analysis, and inventory management software.
• Familiarity with customer relationship management (CRM) systems and point-of-sale (POS) technology.
• Demonstrated success in improving operational processes and guest satisfaction scores.
• Multilingual abilities to effectively communicate with a diverse customer base.

Responsibilities:

• Supervise and coordinate daily activities of staff to ensure smooth operation of accommodation and food service areas.
• Recruit, train, and develop team members to maintain high standards of service and operational efficiency.
• Manage budgets, control costs, and analyze financial reports to meet business objectives and maximize profitability.
• Ensure compliance with health, safety, and sanitation regulations, as well as company policies and procedures.
• Address customer inquiries and resolve issues promptly to maintain high levels of guest satisfaction.
• Collaborate with suppliers and vendors to manage inventory and maintain quality standards.
• Develop and implement operational strategies to improve service delivery and enhance the guest experience.
• Monitor performance metrics and prepare regular reports for senior management.

Skills:

The required skills enable the manager to effectively lead teams, ensuring that daily operations run smoothly and efficiently while maintaining high standards of service. Strong communication and interpersonal skills are essential for resolving customer issues and fostering a positive work environment. Knowledge of health and safety regulations ensures compliance and protects both guests and staff. Financial acumen is used daily to manage budgets, control costs, and analyze performance metrics to drive profitability.

Preferred skills such as proficiency with industry-specific software and multilingual communication enhance operational capabilities and improve guest engagement, contributing to overall business success.