Branch Manager

At First Fidelity Bank, we are looking for talented, enthusiastic team members with a passion for service excellence. Our employees are critical to our overall success. We invest in our employees by providing excellent training and development, as well as advancement opportunities. We offer our employees a family environment, great benefits, competitive pay and paid time off for work/life balance. We are dedicated to giving back to the communities we serve, and we encourage our employees to participate in charitable giving and volunteer opportunities.

One of our Core Values is to provide a caring place to work where people truly enjoy coming to work each day. Colleagues of First Fidelity Bank take pride in working here, make lasting friendships and have fun!

Provides overall leadership to the branch while exemplifying the Bank’s Mission, Core Values and Golden Rules of Service. Oversees the sales and client service activities within the branch. Ensures the branch collectively achieves and exceeds key performance indicators to increase branch profitability, client service satisfaction, acquisition of new clients, and the expansion and retention of existing business relationships. Responsible for growing business and personal banking relationships through community development and interaction.

Provides effective leadership, mentoring and supervision to staff in order to maximize optimum sales/service performance, while providing motivation to inspire continuous improvement of individual and team performance. This position also includes oversight of compliance and audit effectiveness and has the responsibility to keep facilities in proper working order.

• Manages the day‑to‑day operations at the branch, including answering questions and researching and resolving complex problems. Utilizes knowledge and experience in exercising discretion and independent judgment to facilitate complex transactions and resolve client relation problems.
• Responsible for achieving and exceeding annual revenues, sales and client satisfaction targets and minimizing operational losses.
• Exemplifies, by leading by example, and holds staff accountable for meeting or exceeding the Bank’s Mission, Vision, Core Values, and Golden Rules of Service. Solidifies a culture that exceeds expectations.
• Demonstrates a servant‑style leadership that is selfless and compassionate. Creates a caring place to work that attracts, grows and retains the right people. Must be fun, positive and engaging while providing direction and fostering personal accountability.
• Ensures all branch personnel have knowledge and a clear understanding of their job responsibilities;
  Bank products, services, policies and procedures; and regulatory banking requirements.
• Clearly communicates performance expectations to staff. Sets individual and team goals, conducts regular one‑on‑one and team meetings, provides on‑going performance coaching, and promotes an environment where staff feel comfortable sharing opinions and providing regular feedback.
• Provides encouragement, motivation and empowerment to achieve or exceed goals. Inspires and leads team members to reach their full potential.
• Coaches individuals on performance expectations; goal attainment; how to resolve problems and overcome obstacles; professionalism; client service; effective communication; teamwork; and the FFB sales method. Ensures colleagues understand how their actions have a direct impact on client satisfaction and the Bank’s financial growth.
• Supervisory responsibilities include interviewing, hiring, and coaching new team members, as well as scheduling, monitoring/approving timesheets, managing attendance and overtime, promoting career development, and conducting performance evaluations.
• Actively participates in community affairs to increase Bank’s visibility and identify new business opportunities.
• Maintains the aesthetic appeal and effectiveness of the branch property and facilities.

• Enhances the client experience and the reputation of the Bank by warmly and sincerely greeting and engaging clients and providing superior client…