Donation Center Area Manager

JOB SUMMARY

To manage the operations of Attended Donation Centers (ADCs) in accordance with established business practices and Agency policies, procedures and budget projections.

Attended Donation Center Attendants and Attended Donation Center Floaters.

• Screen and hire ADC candidates to always ensure appropriate staffing at all ADC locations.
• Train, evaluate, motivate and supervise ADC attendants emphasizing the importance of maintaining good customer service skills to reach Goodwill operational standards.
• Coach and develop performance of ADC team members resulting in maximum team efficiency and profitability.
• Perform quality assurance visits to ADCs on a regular basis.
• Monitor and maintain overall ADC performance and housekeeping to Agency standards.
• Assist in all functions performed by Attended Donation Center (ADC) personnel.
• Greet all donors promptly in a friendly and courteous manner to unload and transport donations from the customer vehicle into the ADC.
• Assist in loading/unloading of Agency trucks and trailers.
• Coordinate with Director of Warehouse and Logistics all collection activities to ensure efficient, safe, and secure flow of donations.
• Proactively resolve all conflicts among collection, production, and distribution of donated products.
• Report ongoing ADC operation results.
• Prepare and submit daily activity reports as assigned and maintain all company records and reports accurately and in a timely fashion.
• Manage budget and maintain expenditures in accordance with the Agency, departmental, and store financial goals.
• Attend training as required.
• Conduct quarterly meetings with all ADC employees.
• Comply with Agency policies and DGR standard operational procedures (SOPs) and the Agency’s safety and security policies and procedures.
• Assist in the resolution of any complaints and communicate with the management team.
• Maintain proficiency in tasks required in all workstations.
• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report on any unsafe work conditions, accidents or injuries immediately.

• Perform other duties and projects as required by management.

• High school diploma or GED, required.
• Bachelor’s degree, preferred. A combination of education and experience may be substituted for required education at 1 year per year of education (with High School diploma or equivalent).
• Management experience required with 2 years of experience in the supervisory role of 30 or more employees or demonstrated success in an Assistant Store Manager position.
• Multi-unit management experience, preferred.
• Must be 21 years old.
• Valid Oklahoma Driver’s License and Car Insurance Verification, required.
• Must pass MVR check and maintain a good driving record.
• Ability to speak, read and write the English language.
• Reliable transportation and communication, required.

To perform the job successfully, an individual should demonstrate the following:

• Commitment to our Mission and Lives the Values
• Results Driven
• Customer Focus
• Critical Thinking
• Self-Knowledge
• Hiring/Staffing and Motivates

• High level of attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to work on several projects at once.
• Strong sense of internal and external customer service.
• The ability to navigate within Goodwill’s territory.
• Must be able to adapt to growth in a changing environment within the Agency.
• Good interpersonal skills: able to work well with a wide range of people.
• Strong time management skills and demonstrate adherence to timelines and schedules.
• Good problem-solving skills.
• Good follow through on projects and deliverables.
• Good decision-making skills.
• Ability to complete and maintain:
• CPR and First Aid certifications
• Proficiency in Microsoft Office products such as Word, Excel, PowerPoint and Outlook.

• This work is physical and requires the following activities:
  Standing, walking, twisting, bending, grabbing, and reaching…