Regional Manager

Compensation

Annual rate: $75,000.00.The Service Oklahoma offers a generous benefits package, including a benefits allowance to offset the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% toward an employee's Defined Contribution retirement plan. Employees receive 11 paid holidays, 15 days of paid annual leave (increases with every 5 years of service), and 15 days of paid sick leave.

Additionally, employees receive longevity payments based on their years of service with the State of Oklahoma.

Service Oklahoma is hiring a Regional Manager. The Regional Manager reports to the Director of Customer Success and oversees multiple Service Oklahoma locations. The role requires a comprehensive understanding of existing operations and the ability to foster a culture of excellence in customer service across driver license and motor vehicle operations.

• Leads and motivates a team of Location Supervisors and Service Center Agents who strive to exceed customer service expectations by focusing on decreasing wait times while delivering welcoming and friendly interactions.
• Monitors and evaluates the day‑to‑day operations of each assigned location.
• Ensures locations follow company policies, procedures, and operational standards.
• Collaborates with the Director of Customer Success to set productivity expectations and provides guidance to Location Supervisors and Leads to achieve them.
• Implements and maintains cleanliness and environment guidelines to create an appealing environment.
• Recruits, hires, and ensures training of location Leads and staff.
• Conducts performance evaluations and provides feedback to improve employee performance.
• Works closely with the Store Scheduler to ensure adequate staffing levels meet customer demands.
• Ensures each location provides excellent customer service and resolves escalated complaints effectively and in a timely manner.
• Gathers and acts on customer feedback to enhance the customer experience.
• Ensures locations adhere to all regulatory and safety standards, addressing compliance issues promptly and effectively.
• Provides regular updates to executive management on the performance of the assigned region.
• Establishes and maintains the highest level of ethical standards, confidentiality, and integrity; models, guides, and holds accountable all team members to this commitment.
• Projects a positive image of the agency to employees, customers, and the community.
• Performs other duties as required by business needs.

• Strong ability to recruit, train, and develop teams.
• Strong customer‑service focus with a high expectation of best‑in‑class service.
• Superior verbal and written communication and interpersonal skills; effectively communicates to build consensus.
• Superior managerial and diplomacy skills.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision‑making, and problem‑solving skills.
• Ability to be flexible and demonstrate strong judgment in decision‑making.
• Ability to intelligently build a course of action.
• Understands key service‑level standards and holds teams accountable for meeting them.
• Ability to analyze and resolve interpersonal issues.

• Bachelor's degree in Hospitality, Retail Management, or related field plus 1–3 years of progressive retail or customer‑service management experience.
• OR master's degree in Hospitality, Retail Management, or related field plus 2 years of experience in progressive retail or customer‑service management.
• OR a combination of education/experience totaling 5–7 years of progressive retail and/or customer‑service management experience.
• Preference given to those with experience managing multiple locations.