Manager, Business Process Transactions
Job in
Oklahoma City, Oklahoma County, Oklahoma, 73116, USA
Listed on 2026-08-02
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-02
Job specializations:
-
Management
Change Management, Regulatory Compliance Specialist, Operations Management
Job Description & How to Apply Below
- Lead day-to-day contact center operations through a team of Associate Managers
- Provide direct leadership, coaching, and accountability to Associate Managers
- Drive a disciplined performance management operating rhythm
- Monitor and improve the customer experience
- Partner closely with internal and client stakeholders
- Ensure compliance with regulatory, client, contractual, and internal policies
- Collaborate with workforce management, quality, training, technology, and operations partners
- Identify and lead continuous improvement opportunities
- Bachelor's degree (Business, Technology, or related field preferred)
- 9+ years of contact center leadership experience
- 10+ years in a leadership role managing teams
- Experience in multi-channel support environments and contact center technologies
Demonstrates extensive leadership in contact center operations, focusing on performance management, customer experience enhancement, and compliance with regulatory standards. Proven ability to drive continuous improvement and collaborate effectively with various stakeholders.
Highest-signal resume keywords- Contact Center Leadership
- Performance Management
- Customer Experience Improvement
- Regulatory Compliance
- Multi-Channel Support Experience
Hard Skills
- Leadership
- Performance Management
- Continuous Improvement
- Contact Center Technologies
- Team Management
- Coaching
- Accountability
- Collaboration
- Contact Center Operations
- Stakeholder Management
- Regulatory Policies
- Client Management
- Workforce Management
- Quality Assurance
- Training Technologies
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