Branch Store Parts Manager - Utilities

Primary

Job Role
Hire, train, develop and evaluate performance of department staff. Ensures positive customer experience including training, pro active coaching and mentoring. Fosters meaningful customer relationships as measured by net loyalty score

Primary

Job Role
Hire, train, develop and evaluate performance of department staff. Ensures positive customer experience including training, pro active coaching and mentoring. Fosters meaningful customer relationships as measured by net loyalty score
Maintain company standards in housekeeping and contamination control.
Advocates positive relationships among peers and team members, including product support sales, service personnel and prime product sales. Represent department in customer meetings (internal & external).
Maintains current and organized records to include, cash sale reconciliation, B/O reporting, action pending, payables
and petty cash report
Maintains effective operations Inventory integrity, timely inventory receipts, will call current and organized, walk the deck (times
2), Returns done daily (counter & shop), establishes work schedules and responsibilities in accordance with department standards.
Understands G/L structure and applies when reviewing operational statement, direct expenses and gross margin report.
Establish department budgets, goals and initiatives.
Performs other duties as assigned.
Essential Job Competencies

Safety fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
Job Specific Skills Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.
Credibility Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.
Coaching and Mentoring Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do.
Communication Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.
Takes Initiative Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.
Managing Change Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness. Helps individuals and groups manage the anxiety associated with significant change. Establishes processes…