Chief Operations Officer

Job Summary

Are you ready to lead, shape and continuously improve an integrated operating system that advances a purpose-driven mission? You will provide executive leadership for food supply, warehouse operations, inventory, transportation,logistics, facilities, fleet readiness,production and disaster response coordination while developing operational leaders, managing resources and partnering across the organization to serve neighbors,partners and communities. What success looks like in the first 6–12 months includes establishing clear performance measures and operating reviews, strengthening coordination across operational functions, improving food availability and inventory health, advancing safety and service reliability, clarifying decision rights and developing collaborative relationships throughout the organization.

• A disciplined operating management system is established, including KPI dashboards, operating reviews, action plans and regular follow-up on commitments.
• Food availability, inventory health, throughput and order fulfillment improve through clearer planning, process discipline and cross-functional coordination.
• Warehouse, production, transportation, fleet and facility performance are measured through productivity, utilization, service level, safety and cost indicators.
• The food supply portfolio is actively managed across purchased, donated, recovered and government commodity sources to support reliable service and responsible stewardship.
• Budget performance, capacity planning, waste reduction and asset reliability show measurable improvement or clear action plans with executive visibility.
• Operational leaders demonstrate stronger role clarity, accountability, coaching, discipline and follow-through on priorities.
• Decision rights, escalation paths and cross-functional handoffs are clarified and used consistently across Operations and the executive team.
• Has built strong collaborative relationships amongst their own team and across the organization.

• Decides operational priorities, work plans, process standards, performance expectations and corrective actions for assigned Operations functions.
• Decides inventory, distribution, production, transportation, fleet, facility and logistics approaches within approved budgets, policies and risk parameters.
• Jointly decides food supply priorities, partner service commitments, major resource tradeoffs and cross-functional operating changes with the CEO, CFO and appropriate executive leaders.
• Recommends annual budgets, staffing plans, capital needs and significant resource shifts using operational, financial and service data.
• Requires CEO approval for material changes to organizational structure, strategic direction, major capital commitments, policy exceptions or decisions with significant legal, funding or reputation risk.
• Owns disaster response coordination when assigned Incident Commander responsibilities apply and escalates issues that affect safety, continuity or community response.

The essential functions described below represent the primary responsibilities of this role and may be performed with or without reasonable accommodation.

• Build and run an integrated operating system that connects food flow, service, assets, people and performance across assigned operational functions.
• Translate organizational strategy into operational priorities, goals, work plans and operating cadences so execution is focused and visible.
• Own KPI development, operating reviews, action plans, productivity measures, throughput tracking and capacity planning so leaders manage performance consistently.
• Oversee warehouse operations, inventory, distribution,…